Articles by John Yoswick

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It's important to know, measure your company culture

November 2009
By:John Yoswick

Shop employees need to know, abide by the company culture.

Leverage technology to improve your shop's performance, customer service

September 2009
By:John Yoswick

Want to do your part to help the nation’s economy rebound? Just find a new way to put technology to work for your shop.

Three steps to achieve customer satisfaction

August 2009
By:John Yoswick

In a 2008 study of customer satisfaction with the auto insurance claims process, J.D. Power and Associates found that across all insurers, customers who had filed a claim within the preceding 12 months were generally satisfied. But there was a market variance between the highest rated among the 25 insurers measured and those father down in the
rankings.

Going the extra mile to satisfy customers

August 2009
By:John Yoswick

At the International Bodyshop Industry Symposium held earlier this year in Germany, event moderator David Lingham posed an interesting rhetorical question for attendees. At any given moment, he said, there may be 100,000 collision repair estimates being prepared worldwide. If you could observe that process, how much time would you see the estimator spending with the vehicle versus how much time the estimator was spending with the vehicle owner?

IBIS speakers focus on sustainability, total losses, prospering in uncertain times

July 2009
By:John Yoswick

Growth in the U.S. collision repair market is likely to be anemic at best for the next four years, but things could be a lot worse for shops and vendors in the industry, according to Tony Aquila, founder and CEO of Solera, Inc., the parent company of Audatex.

Eleven steps to working safer and smarter in your shop

July 2009
By:John Yoswick

Here are 11 steps that will alow you to avoid accidents.

The 'lean look' at Marshall Auto Body

June 2009
By:John Yoswick

Here’s how production has changed at a shop that’s gone lean.

Lean collision repair shops: the big picture

June 2009
By:John Yoswick

If the idea of yet another explanation of such “lean processes” as “5S,” “constraints” and “blueprinting” has you moving on to the next article, stop for just a moment. Because beyond the symposiums, consultants, panel discussions and trade press attention focused on lean are some real-world shop operators ready to share their experiences – both good and bad – with trying a new model in their shops.

Going green is good for your business, the environment

May 2009
By:John Yoswick

>Spend 20 minutes watching TV or walking the aisles of your neighborhood grocery store or discount retail chain and one thing will quickly become apparent: Virtually every company is touting the “green” benefits of its products or services.

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