According to research, 88 percent of workers cite "lack of acknowledgement" as their top work issue. Recognizing employees
for performance or service to an organization can create a better work environment and more loyal employees.
Scott Christopher, manager of recognition training at O.C. Tanner Company and a speaker at the Auto Parts Associates (APA)
Annual Shareholders' and Manufacturers' Convention, says praising employee efforts on a day-to-day basis (for example, saying
thank you when an employee stays late) as well as rewarding good results can help business owners improve morale. In fact,
he cites a study from the Jackson Organization, which reports that employees who get high recognition are more engaged and
have better retention rates, among other things.
To make recognition more beneficial for employees and employers, follow these tips from Christopher:
Make recognition personal. Getting to know employees and presenting symbolic rewards means more to employees than just receiving
money.
Craft recognition around your company's existing values and business objectives, such as honesty or quality.
Recognize employees in front of peers. This works for two reasons: the recognition is more special and also motivates observers
to perform well.
Make recognition immediate and don't combine it with another agenda. "Make sure recognition is its own moment, so it doesn't
get lost in the laundry list of items," Christopher notes.
Casey Clapper is a public relations consultant in the automotive industry and has been with Aftermarket Business magazine since 2004. Currently a contributor, Casey previously served as Aftermarket Business's managing editor. Her background includes writing for Ohio-based newspapers The Alliance Review and The Post and graduating from Ohio University's School of Journalism.
Articles by Casey Clapper
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How much of your shop business is European makes now?
None, we don't work on Europeans
22%
Less than 25% of our business
45%
Between 25-50% of our business
19%
More than 50% of our business
15%
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Source: Aftermarket Business World,
6/1/2007 Click here
