http://www.search-autoparts.com/searchautoparts/Operations/Article/list/41825 Also known as business operations and management operations, this is the day-to-day running of the businesses of automotive distributorships (that handle replacement parts and/or specialty parts), body shops or independent repair shops; emphasis is on improving the entire system rather than any one element of a business 2009-11-21T12:17:32Z http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Menkes-Automotive-rises-to-the-top-of-the-countrys/ArticleStandard/Article/detail/643245?contextCategoryId=41825&ref=25 When Vernie Menke used to wander out to his father's shop behind his childhood home, he knew he wanted to work in an automotive shop for the rest of his life. But when he walked into his first job at Paul Fischer Performance Shop in 1970, his views all changed. Yes, he still wanted to be in a shop, but this was different. The shop was pristine. It was spotless and organized ? just how Menke knew a good automotive repair shop should be run. 2009-11-21T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/643245/menke-flash-260_flash.gif HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Certified-Automotive-uses-technology-to-get-its-me/ArticleStandard/Article/detail/643126?contextCategoryId=41825&ref=25 Gene Morrill might be one of the few shop owners in the country who encourages his technicians to log onto Yahoo! Messenger during work. But utilizing technology in a multitude of ways helped the shop land in second on the top 10 Motor Age Top Shops in 2009. 2009-11-20T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/643126/certified-flash-260_flash.gif HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Motor-Age-unveils-top-10-shops-in-Top-Shops-contes/ArticleStandard/Article/detail/642710?contextCategoryId=41825&ref=25 Shops from around the country fill out the top 10 of the fourth annual Motor Age Top Shops Contest. The top shop in 2009 is Menke Automotive Repair in Newburgh, Ind., and shops from Colorado, Ohio, Florida, North Carolina, California, Michigan, Arizona and another Indiana shop round out the list. 2009-11-19T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/642710null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Toyo-taps-new-senior-director-of-sales-operations/ArticleStandard/Article/detail/640914?contextCategoryId=41825&ref=25 Toyo Tire U.S.A. Corp. (TTC) has hired John Hagan as senior director of sales operations. A 20-year veteran of the tire industry, Hagan will have full responsibility for the management of all TTC sales operations while reporting directly to the company?s president and CEO, Yasushi Takagi. 2009-11-12T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/640914null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Road-testing-a-good-plan-but-protect-your-shop-fir/ArticleStandard/Article/detail/640576?contextCategoryId=41825&ref=25 Road testing your customer?s vehicle after completing service and repair work is generally considered to be a good idea, for many reasons. Obviously it?s very important to verify the quality of your work to ensure customer satisfaction. However, validating the safety of the vehicle after work is complete can also help reduce your liability risks. 2009-11-11T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/640576null HTML http://motorage.search-autoparts.com/motorage/2009+Industry+Week/Shop-owners-dont-commiserate-but-problem-solve-in-/ArticleStandard/Article/detail/639999?contextCategoryId=41825&ref=25 LAS VEGAS ? The topics that keep shop owners up at night and concerned about is not the same thing as what drew their attention a couple of years ago. But putting a group of owners together in one room during CARS might help a few owners sleep a little easier. A four-owner panel discussion turned into a sharing of ideas at ?What Are Owners Doing Differently Today that They Weren?t Doing 18 Months Ago?? during the Friday morning education session at CARS. Covering topics from operations to services, marketing and more, many attendees walked out with at least a couple of ideas on how to handle what they?re facing. 2009-11-06T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/452009/639999null HTML http://motorage.search-autoparts.com/motorage/Distribution/Pep-Boys-buys-10-store-Florida-Tire-chain-for-435-/ArticleStandard/Article/detail/633780?contextCategoryId=41825&ref=25 Florida Tire, Inc. has agreed to sell its 10 stores in the Orlando area to Pep Boys. The $4.35 million transaction is expected to close on Oct. 30. 2009-10-14T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/422009/633780null HTML http://motorage.search-autoparts.com/motorage/Distribution/TBC-to-build-11-million-sq-ft-distribution-center-/ArticleStandard/Article/detail/633374?contextCategoryId=41825&ref=25 TBC Corp. has selected a 400-acre industrial park in South Carolina?s Berkeley County as the site for its new 1.1-million square-foot distribution center. 2009-10-13T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/422009/633374null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Griffin-Fast-Lube-expands-in-Colorado/ArticleStandard/Article/detail/633127?contextCategoryId=41825&ref=25 Jiffy Lube franchisee Griffin Fast Lube has acquired 23 Jiffy Lube service centers in Colorado, including locations in the Denver and Colorado Springs markets. In addition to the 27 Jiffy Lube service centers the company owns in Utah and northern Nevada, Griffin Fast Lube now operates a total of 50 stores, making the entity one of the largest Jiffy Lube franchises in the country. 2009-10-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/633127null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/RepairPal-launches-site-to-compare-service-prices/ArticleStandard/Article/detail/632760?contextCategoryId=41825&ref=25 RepairPal has launched the only online source of complete pricing information for scheduled maintenance services for the top 40 makes of cars, including the additional services that are most frequently recommended by technicians and manufacturers. 2009-10-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/632760null HTML http://motorage.search-autoparts.com/motorage/Distribution/Maxzone-relocates-headquarters-and-DC/ArticleStandard/Article/detail/632115?contextCategoryId=41825&ref=25 Maxzone Auto Parts Corporation has relocated and expanded its California headquarters and New Jersey distribution center to accommodate customers? needs as well as the end of previous warehouse contract. 2009-10-08T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/632115null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Council-offers-pre--and-post-event-Car-Care-Month-/ArticleStandard/Article/detail/631630?contextCategoryId=41825&ref=25 The Car Care Council has put together some helpful pre-event and post-event recommendations for shops that are planning to host a Fall Car Care Month vehicle check-up event in October.  2009-10-07T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/631630null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Protect-yourself-from-the-1-million-simple-repair/ArticleStandard/Article/detail/631244?contextCategoryId=41825&ref=25 "A customer brought their car into our service department for a brake job. This customer was a 'waiter,' so we pushed the job through pretty quick. The technician finished the job; the customer paid the cashier and drove off. That car was going over 60 mph when the wheel fell off, the vehicle went out of control and crashed. It was a terrible accident. Attorneys for the family contacted us the very next day." 2009-10-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/631244null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Mighty-giving-customers-incentives-for-coming-to-y/ArticleStandard/Article/detail/631113?contextCategoryId=41825&ref=25 Mighty Auto Parts is offering a fall consumer incentive designed to quickly grow sales and bring customers back to your shop for a follow-up visit. 2009-10-05T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/631113null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Why-some-people-always-make-money-in-the-service-b/ArticleStandard/Article/detail/630168?contextCategoryId=41825&ref=25 Many of us have been surprised by the way this recession has affected our businesses. Who would have thought OEMs would go bankrupt and so many new car dealers would close their doors? Then for every independent shop we see experiencing increases in sales due to lack of new car sales, there is a shop located in a challenging area of high unemployment experiencing decreases in sales. 2009-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630168null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Cooper-chooses-two-new-ad-agencies-plans-social-ne/ArticleStandard/Article/detail/630226?contextCategoryId=41825&ref=25 Retailers carrying the Cooper tire lines can anticipate an enhanced media presence as two new advertising agencies have been selected following a national search. MARC USA will handle the ad accounts while The Zimmerman Agency will direct public relations and social media efforts. 2009-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630226null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Minnesota-Tires-Plus-stores-achieve-environmentall/ArticleStandard/Article/detail/630010?contextCategoryId=41825&ref=25 Twenty-eight Minnesota Tires Plus Total Car Care outlets have been declared ?Green Star? automotive service providers through the Minnesota Pollution Control Agency?s voluntary Environmental Audit Program. 2009-09-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630010null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Goodyear-expects-significant-savings-with-new-USW-/ArticleStandard/Article/detail/630028?contextCategoryId=41825&ref=25 Under Goodyear?s new contract with the United Steel Workers union (USW), the company expects to save $555 million over the four-year term of the pact. 2009-09-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630028null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Reviewing-techs-work/ArticleStandard/Article/detail/629539?contextCategoryId=41825&ref=25 At Rad-Air?s eight Northeast Ohio locations, Andy Fiffick has a large task of making sure each technician is up to speed on the information he or she needs to repair vehicles. A structured review system is in place to help him through that yearly process. 2009-09-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/629539null HTML http://motorage.search-autoparts.com/motorage/International/Pirelli-picks-Pessi-as-new-CEO/ArticleStandard/Article/detail/626844?contextCategoryId=41825&ref=25 Mauro Pessi has been selected to become the new CEO of Pirelli Tire North America. He is replacing Hugh Pace, who is retiring after serving as chairman and CEO of the company for nearly three years. 2009-09-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/382009/626844null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Wis-tech-Marquardt-named-NAPA-Technician-of-the-Ye/ArticleStandard/Article/detail/626442?contextCategoryId=41825&ref=25 Thirty years ago, Paul Marquardt read an article about a man named the NAPA/ASE Technician of the Year. The tables have turned as others now are reading an article about Marquardt, owner of Northwoods Auto Techs in Rhinelander, Wis., and the 2010 NAPA/ASE Technician of the Year. 2009-09-15T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/382009/626442null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/TIAs-telephone-based-sales-training-dials-up-succe/ArticleStandard/Article/detail/624740?contextCategoryId=41825&ref=25 An Aug. 25 conference-call tire sales training session conducted by the Tire Industry Association (TIA) and ContactPoint garnered positive results as 60 TIA members dialed in to participate, the organization reports. 2009-09-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/372009/624740null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/George-Witt-insurance-class-available-on-Automotiv/ArticleStandard/Article/detail/623588?contextCategoryId=41825&ref=25 Premium members of the Automotive Management Network now have access to a new class from George Witt. Witt's How to Buy Shop Insurance class is now available on the network in a complete 27-page book. 2009-09-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623588null HTML http://motorage.search-autoparts.com/motorage/Distribution/Mickey-Thompson-Wheels-receives-exporting-award/ArticleStandard/Article/detail/623589?contextCategoryId=41825&ref=25 Mickey Thompson Performance Tires & Wheels has received the 2009 Governor?s Excellence in Exporting Award, also known as an E-Award, in Ohio. 2009-09-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623589null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Ohio-dealership-shop-saves-thousands-by-recycling-/ArticleStandard/Article/detail/616604?contextCategoryId=41825&ref=25 Downtown Ford Lincoln Mercury in Canton, Ohio, in 2008 installed six furnaces and one boiler from Clean Burn to recycle the company?s waste motor oil and turn it into free heat. The shop?s gas bill in February 2008 was $9,600, while it was $169 in February 2009 after installing the technology. 2009-08-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616604null HTML http://motorage.search-autoparts.com/motorage/Financial/ASA-renews-insurance-agreement-with-Zurich/ArticleStandard/Article/detail/616361?contextCategoryId=41825&ref=25 The Automotive Service Association (ASA) reports that Zurich North America Commercial has renewed its agreement to provide specialized business insurance to ASA members. Zurich?s business insurance program includes coverage under its Unicover policy for property, liability, garagekeepers, commercial automobile, employee tools and umbrella, as well as separate offerings for pollution liability and employee benefits. 2009-08-05T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616361null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Protect-yourself-from-toxic-employees/ArticleStandard/Article/detail/615202?contextCategoryId=41825&ref=25 Most shop owners get in trouble when three problems appear at the same time. Most of us do not get in trouble with one problem, but with a combination of multiple problems. A toxic employee is defined as one that pollutes the entire business and creates multiple problems in the blink of an eye. These problems can be very expensive to correct, and without a fat savings account you may not be even capable of proving your innocence. 2009-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615202null XML http://motorage.search-autoparts.com/motorage/Customer+Service/Use-consumer-tips-to-draw-in-new-customers/ArticleStandard/Article/detail/611459?contextCategoryId=41825&ref=25 The Car Care Council is making a push to consumers to promote independent repair shops around the country in the wake of dealership closings in the last few months. By taking information from the Council and incorporating it in your marketing and advertising plans, some of those drivers could make their way into your bays. 2009-07-16T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/292009/611459null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Service-Street-plans-to-take-new-model-independent/ArticleStandard/Article/detail/610211?contextCategoryId=41825&ref=25 Service Street founder Greg Sands is moving forward with his plan to open up new facilities all across the country. And according to this 18-year industry veteran, there is no better time to take on such a venture. 2009-07-13T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/282009/610211null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Vehicle-lift-inspections-begin-with-asking-the-rig/ArticleStandard/Article/detail/609541?contextCategoryId=41825&ref=25 When considering who to have come in and inspect your shop's lifts, there are important questions to ask and information to ascertain to make sure the process is completed correctly. 2009-07-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/282009/609541null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/SBA-starts-new-pilot-loan-program-for-dealer-floor/ArticleStandard/Article/detail/608538?contextCategoryId=41825&ref=25 Auto, RV and other dealerships now can apply for SBA-guaranteed dealer floor plan (DFP) financing, which will make it easier for these small businesses to borrow against their inventory and increase their cash flow. 2009-07-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/272009/608538null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/ASA-Ohio-hires-two-to-help-affiliate-members/ArticleStandard/Article/detail/608049?contextCategoryId=41825&ref=25 The Automotive Service Association of Ohio (ASA-Ohio), one of 16 regional groups of the association has hired two new employees at the affiliate. 2009-07-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/272009/608049null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/How-repair-shop-customers-spoil/ArticleStandard/Article/detail/606932?contextCategoryId=41825&ref=25 The Banana Theory differs in all its various forms, but always deals with the same problem. How do businesses sabotage their own ability to sell their product buy not paying attention to the customer? This shows its face in the automotive repair shops with hurrying the customer who wants to wait for his car out the door by promising a finish time. 2009-07-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/262009/606932null XML http://motorage.search-autoparts.com/motorage/Industry+News/Goodyear-reducing-hours-workers-at-Tennessee-tire-/ArticleStandard/Article/detail/605752?contextCategoryId=41825&ref=25 Goodyear is offering employee buyouts and reducing auto tire production at its plant in Union City, Tenn. Executives describe the decision as ?another important step? in the company?s efforts ?to align North American production capacity with weak industry demand.? 2009-06-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/262009/605752null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Liberty-buys-recycler-Able-Tire/ArticleStandard/Article/detail/605750?contextCategoryId=41825&ref=25 Pittsburgh-based recycler Liberty Tire has purchased the Able Tire Co. of Texas as part of its market expansion plans. Terms of the transaction were not disclosed, but the arrangement presents ?a partnering in the Texas and Oklahoma scrap tire market,? according to Kelli Matonak, corporate marketing director at The March Group, which represented Able in the sale. 2009-06-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/262009/605750null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Obituary-Toyo-VP-Earl-L-Knoper-served-industry-41-/ArticleStandard/Article/detail/604150?contextCategoryId=41825&ref=25 Retired Toyo Tire Vice President Earl L. Knoper died June 12 at age 67. He was a 21-year veteran of the company and had served in the tire industry for more than 41 years. 2009-06-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/252009/604150null HTML http://motorage.search-autoparts.com/motorage/Industry+News/ACC-officers-board-members-named/ArticleStandard/Article/detail/603008?contextCategoryId=41825&ref=25 The Automotive Communication Council (ACC) has announced its new officers and board of governors for 2009. The board became effective at the ACC spring 2009 meeting, which was in May in Austin, Texas. 2009-06-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/603008null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/i-SHOP-Boot-Camp-will-get-your-shop-operations-in-/ArticleStandard/Article/detail/602602?contextCategoryId=41825&ref=25 The Automotive Aftermarket Industry Association (AAIA) is offering technical training for the i·SHOP standard. The i·SHOP Boot Camp will be hosted at Hunter Engineering's world class training facility in St. Louis on July 20-21, and will orient application developers with the functional and technical requirements of the i·SHOP specification. 2009-06-11T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602602null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Meineke-to-air-AutoNetTV-in-850-service-center-wai/ArticleStandard/Article/detail/602598?contextCategoryId=41825&ref=25 Meineke Car Care Centers now will broadcast AutoNetTV  in 850 franchise and corporate owned service centers with the network?s waiting-room programming to educate and entertain their customers. 2009-06-11T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602598null HTML http://motorage.search-autoparts.com/motorage/Distribution/B-C-Tire-opens-its-second-Hankook-location-in-NYC-/ArticleStandard/Article/detail/602408?contextCategoryId=41825&ref=25 B-C Tire Service, the largest independent Hankook Tire dealer in the New York metro area, celebrated the grand opening of its second retail store in Edison, N.J., with a ribbon cutting ceremony attended by Greg Pae, president and COO of Hankook Tire America Corp., and Edison Mayor Jun Choi. 2009-06-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602408null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Marx-Group-Advisors-resources-page-offers-merger-t/ArticleStandard/Article/detail/602407?contextCategoryId=41825&ref=25 Marx Group Advisors now makes available a host of helpful new resources on the company?s Web site to help the aftermarket work through different business situations owners face. 2009-06-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602407null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Rotary-Lift-unveils-inspection-program/ArticleStandard/Article/detail/602132?contextCategoryId=41825&ref=25 Rotary Lift introduces Inspect to Protect, the industry?s first nationwide lift inspection program. 2009-06-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602132null HTML http://motorage.search-autoparts.com/motorage/Industry+News/TIA-members-offered-new-health-insurance-plans/ArticleStandard/Article/detail/602126?contextCategoryId=41825&ref=25 Access to ?innovative and affordable? health insurance plans is now available to members of the Tire Industry Association (TIA) through Kiely Hines and Associates. 2009-06-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602126null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Free-services-added-to-Mitchell-1-PerformanceCente/ArticleStandard/Article/detail/602135?contextCategoryId=41825&ref=25 Mitchell 1 has updated its PerformanceCenter with four free services to help customers unlock the software secrets to being more efficient, professional and profitable while using Mitchell 1?s Shop Management software. 2009-06-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242009/602135null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/AAIA-offers-points-to-give-to-customers-on-dealers/ArticleStandard/Article/detail/601920?contextCategoryId=41825&ref=25 As dealerships close around the country, the Automotive Aftermarket Industry Association (AAIA) says now is the time to make sure your customers know that they still can get their vehicles serviced by bringing them to the independent aftermarket. 2009-06-08T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232009/601920null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Greenfield-Collisions-SBA-loan-gets-plug-in-Bidens/ArticleStandard/Article/detail/601780?contextCategoryId=41825&ref=25 Michigan’s Greenfield Collision is harvesting national publicity – including a mention in a speech by Vice President Joe Biden – as owners Don Lane and Keith Robinson represent the first company in the nation to obtain a special Small Business Administration (SBA) loan as part of President Barack Obama’s $112-billion “100 Days, 100 Projects” economic stimulus package. 2009-06-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/232009/601780null HTML http://motorage.search-autoparts.com/motorage/Industry+News/Shop-training-courses-continue-at-Hams-Management/ArticleStandard/Article/detail/601451?contextCategoryId=41825&ref=25 There's no summer vacation at Hams Management Systems in Michigan, as the training facility continues its shop management classes. Classes are Key Numbers; Which Ones Should You Really Watch?, June 13; CASH! Am I ending up with enough of the pie?, June 27; Ultimate Service Advisor, July 11; Specialization, Is It for You?, July 25; Efficient Shop Management, Aug. 15; Practical Marketing, Aug. 29. 2009-06-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232009/601451null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Lean-collision-repair-shops-the-big-picture/ArticleStandard/Article/detail/601540?contextCategoryId=41825&ref=25 If the idea of yet another explanation of such “lean processes” as “5S,” “constraints” and “blueprinting” has you moving on to the next article, stop for just a moment. Because beyond the symposiums, consultants, panel discussions and trade press attention focused on lean are some real-world shop operators ready to share their experiences – both good and bad – with trying a new model in their shops. 2009-06-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/232009/601540null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/The-lean-look-at-Marshall-Auto-Body/ArticleStandard/Article/detail/601542?contextCategoryId=41825&ref=25 Here’s how production has changed at a shop that’s gone lean. 2009-06-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/232009/601542null HTML http://motorage.search-autoparts.com/motorage/Resources/The-Six-Ways-to-Stay-a-Top-Shop/ArticleStandard/Article/detail/601639?contextCategoryId=41825&ref=25 There are many shops in North America that are nominated for top show awards, and many that go unmentioned but certainly not unnoticed. While there is not one thing you can do to be a top repair shop, here are six ways to improve your shop's standing. 2009-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232009/601639null XML http://motorage.search-autoparts.com/motorage/Customer+Service/Auto-Pride-honors-California-shop-owner-with-exper/ArticleStandard/Article/detail/600574?contextCategoryId=41825&ref=25 A California shop owner this spring was honored as the Auto Service Expert of the year during Auto Pride?s annual membership meeting. Tracy Renee, owner of Gene's Auto Repair in Vallejo, Calif., received a plaque and a leather jacket for outstanding performance with the Auto Service Expert marketing programs. 2009-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/222009/600574null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Mohawk-adds-25-year-warrant-to-lifts/ArticleStandard/Article/detail/600292?contextCategoryId=41825&ref=25 All Mohawk 2 Post Lifts now carry a 25-year structural warranty. This new warranty will cover the columns, carriages and swing arms, according to the company. 2009-05-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/222009/600292null HTML http://motorage.search-autoparts.com/motorage/Industry+News/ASA-Mechanical-Division-names-committee-members/ArticleStandard/Article/detail/600298?contextCategoryId=41825&ref=25 The Automotive Service Association (ASA) has announced its 2009 Mechanical Division Operations Committee. Rolf Werner, AAM, Werner?s Mastertek Auto Repair, Aurora, Colo., continues his term as Mechanical Division director. 2009-05-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/222009/600298null HTML http://motorage.search-autoparts.com/motorage/Distribution/Falken-taps-new-technology-to-gain-better-traction/ArticleStandard/Article/detail/599213?contextCategoryId=41825&ref=25 Falken Tire Corp. will be applying a sophisticated software system to analyze expansion of its dealer network while driving increased sales and pumping up the firm?s North American market share. 2009-05-22T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/212009/599213null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Automotive-customers-prefer-independents-over-deal/ArticleStandard/Article/detail/597906?contextCategoryId=41825&ref=25 A recent Consumer Reports? survey shows people prefer independent shops over dealerships for vehicle maintenance, according the Automotive Service Association (ASA). 2009-05-13T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/202009/597906null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Toyo-selected-as-Georgia-Manufacturer-of-the-Year/ArticleStandard/Article/detail/597285?contextCategoryId=41825&ref=25 Toyo Tire North America Manufacturing has been named Georgia Manufacturer of the Year.  Jim Lientz, chief operating officer for the State of Georgia, presented Toyo with the prestigious award during Georgia Manufacturing Appreciation Week in Atlanta. 2009-05-11T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/192009/597285null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Investors-like-the-looks-of-the-aftermarket/ArticleStandard/Article/detail/597432?contextCategoryId=41825&ref=25 CHICAGO ? While the rest of the automotive world is shaky, investors see a ?safe haven? in the aftermarket, one high profile analyst reports. Tony Cristello, vice president, BB&T Capital Markets, says people have to fix their cars, and because they aren?t buying new ones, parts continue to be needed. Also, there is growth in aftermarket because people are keeping their cars longer, he notes during his presentation ?The Investor?s View of the Aftermarket? at the Global Automotive Aftermarket Symposium (GAAS). 2009-05-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/192009/597432null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Aftermarket-will-be-a-part-in-meeting-environmenta/ArticleStandard/Article/detail/597027?contextCategoryId=41825&ref=25 The automotive industry, including the aftermarket, will play a key role in reducing greenhouse gases by 2050, whether its by becoming more specialized in smaller vehicles or through fuels other than oil. 2009-05-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/192009/597027null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Incentive-cards-can-increase-customer-loyalty/ArticleStandard/Article/detail/595571?contextCategoryId=41825&ref=25 Incentive cards are one easy way to draw new customers into your repair shop or to keep current ones coming back. 2009-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182009/595571null XML http://motorage.search-autoparts.com/motorage/Industry+News/Affiliates-share-success-projects-to-start-ASAs-An/ArticleStandard/Article/detail/596112?contextCategoryId=41825&ref=25 From increasing benefits to members, recruiting more members and incorporating collision repair members, state chapters of the Automotive Service Association (ASA) report they?ve been busy with these and other activities during the last year. Affiliate delegates for the first time gave reports on their state?s activities during the Affiliate Assembly Meeting kicking off ASA?s Annual Convention in Orlando on Friday. 2009-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182009/596112null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Audatex-offers-ASA-members-lean-online-training-co/ArticleStandard/Article/detail/591172?contextCategoryId=41825&ref=25 The Automotive Service Association (ASA) is announcing a new discount offer from Audatex for ASA collision shop owners interested in adopting its Lean Six Sigma for Collision Repair training course. 2009-04-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/142009/591172null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Protecting-Your-Building-is-Your-Job-Zurich-says/ArticleStandard/Article/detail/591365?contextCategoryId=41825&ref=25 You are well aware of the potential dangers the work performed in your shop presents. But it's important to keep these dangers top of mind, according to Zurich's Loss Prevention department, so that your business can continue operation as smoothly as possible in the event of a disaster. 2009-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142009/591365null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Survive-and-attain-success-in-a-bad-economy/ArticleStandard/Article/detail/591662?contextCategoryId=41825&ref=25 Over the last year, hundreds of owners have asked, "Can we survive the bad economy?" I say yes, and not only just survive, but flourish and reach your dreams and goals over the next five years. Here are Winslow's suggestions to help you implement change in 2009. 2009-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142009/591662null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Vehicle-owners-invest-in-appearance/ArticleStandard/Article/detail/583752?contextCategoryId=41825&ref=25 New appearance chemicals are attracting enthusiasts and general consumers with all-in-one and time-saving products. 2009-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/092009/583752null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Greener-pastures-in-store-for-refrigerants/ArticleStandard/Article/detail/583754?contextCategoryId=41825&ref=25 The refrigerants industry is getting ready to replace R-134a with a more environmentally friendly option, HFO-1234yf. 2009-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/092009/583754null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Oil-industry-tries-to-keep-drivers-on-schedule/ArticleStandard/Article/detail/583753?contextCategoryId=41825&ref=25 Although consumers are more frugal, oil trends show they are willing to spend more money on a quality oil product to protect their vehicle and ensure its longevity. 2009-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/092009/583753null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Motorsports-offers-new-business-opportunity/ArticleStandard/Article/detail/583755?contextCategoryId=41825&ref=25 Between what you offer your shop customers and what they put out for their customers, motorsports offers a new avenue for drawing in customers. 2009-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/092009/583755/i1_flash.jpg XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Additives-offer-temporary-help-through-economic-pi/ArticleStandard/Article/detail/583751?contextCategoryId=41825&ref=25 With consumer budgets being tighter, many are turning to additives instead of costly repairs to temporarily fix their vehicles. 2009-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/092009/583751null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Information+Systems/AAIA-launches-Roadmap/ArticleStandard/Article/detail/577594?contextCategoryId=41825&ref=25 To keep track of major receivers and their standards preferences, the Automotive Industry Association (AAIA) developed the Standards Compliance Roadmap, a Web page that list major resellers and technology vendors, and whether they require, prefer or support current data standards, or if support plans are in development 2009-02-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/052009/577594/7_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/052009/577594/7F_flash.jpg XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/New-repair-centers-help-bridge-the-customer-servic/ArticleStandard/Article/detail/577600?contextCategoryId=41825&ref=25 Dealerships are closing the customer satisfaction gap with non-dealer repair centers on post-warranty maintenance work. According to the J.D. Power and Associates 2008 Service Usage and Retention Study (SURS), customer satisfaction with dealer service has increased slightly among vehicle owners since 2007. 2009-02-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/052009/577600/13T_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/052009/577600/13_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/An-Economic-Forecast-for-Shop-Owners/ArticleStandard/Article/detail/573318?contextCategoryId=41825&ref=25 Since we all know the joke about opinions, I have one like everyone else, and I'd like to share my opinion on the economy in 2009 with you. I have been through a few tough times since I joined the automotive brotherhood in 1971. Actually, I went through rough times before then. While I am the CEO of a company that mentors 947 independent automotive service centers and tire dealers every week, I had three different colleges ask me to leave, and leave I did. So I have seen in our industry some shops doing better and just as many doing much worse. So what's my opinion on 2009 and what can you do to survive? 2009-01-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/012008/573318null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Marketing-on-the-Web-Can-Be-Almost-Free/ArticleStandard/Article/detail/573316?contextCategoryId=41825&ref=25 So you've got your Web site, you're up and running on the Internet and have had some success with drawing in new customers. But you know there's more out there. 2008-12-30T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/012008/573316/9T_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/012008/573316null XML http://abrn.search-autoparts.com/abrn/Collision+Repair/Shops-profits-up-after-manager-revises-employees-w/ArticleStandard/Article/detail/572279?contextCategoryId=41825&ref=25 JACKSONVILLE, N.C. – This past year a lot of outward factors in our struggling economy could have had a negative impact on profits at the 18-bay body shop Craig Whited manages at Marine Chevrolet in Jacksonville, N.C. 2008-12-18T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/512008/572279/12-18-08-MarineChevy_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/512008/572279/12-18-08-MarineChevy_main.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/512008/572279/12-18-08-MarineChevy_flash.jpg HTML http://motorage.search-autoparts.com/motorage/Certified+Technicians/Mobile-diagnostics-can-keep-cars-moving-costs-idli/ArticleStandard/Article/detail/569774?contextCategoryId=41825&ref=25 An extra pair of hands in the bay usually can?t hurt, and mobile diagnostics brings in another technician without adding too much to your books and staff. 2008-12-08T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/569774null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Continental-reports-successful-2008-anticipates-on/ArticleStandard/Article/detail/569819?contextCategoryId=41825&ref=25 Continental Tire executives say the company is on the move, noting how just a few years ago the brand was largely unheard-of in the U.S. market ? except for those consumers whose high-end sedans or sports cars came from the factory with its tires. Continental is the world?s fourth largest tire manufacturer, but until recently, it was known mainly as an original equipment tire manufacturer. 2008-12-05T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/569819null HTML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Creative-marketing-turns-North-Carolina-shop-aroun/ArticleStandard/Article/detail/570176?contextCategoryId=41825&ref=25 When Billy Darr accepted the job as general manager at Triangle Auto Body of Durham, N.C., he had his work cut out for him. Owner Dwayne Glenn, who started the business in 1984, had built a very successful business based on dealer referrals. The company lost one-third of its business when one key dealer account opened its own body shop and another sold its franchise. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570176/4_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570176/4F_flash.jpg XML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Couple-committed-to-success-in-tough-times/ArticleStandard/Article/detail/570177?contextCategoryId=41825&ref=25 At Korte's Collision, the husband and wife team of Matt and Lisa Korte are still surprised by their five-year success story. Matt can still remember handwriting estimates in the early days. And Lisa recalls balancing the books with their four-year-old son building Legos at their feet. Their tag-team approach to running a business and a family keeps them much too busy to realize their success. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570177/5_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570177/5F_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/The-Economy-is-not-the-Boogeyman-in-Your-Closet/ArticleStandard/Article/detail/568950?contextCategoryId=41825&ref=25 Today I will let you decide if we are in a recession, examine where we currently stand on your recession plan and decide what we are going to do about it. I received a great e-mail from a shop owner upset that one of our earlier articles might be blaming you guys for the recession. Although I do not feel that way, perception is reality, so I want to certainly apologize if any of you felt the same way before we get started. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568950null XML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Plotting-the-perfect-safety-plan/ArticleStandard/Article/detail/570178?contextCategoryId=41825&ref=25 "All accidents can be prevented," the saying goes. Shops should try to prevent emergencies before they occur, but if they do, you should have a plan to deal with them. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570178/6_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/492008/570178/6F_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/All-in-the-Family/ArticleStandard/Article/detail/568949?contextCategoryId=41825&ref=25 It's a dream of many a father and son to launch a successful family business. For Aaron Clements, this dream started in 1977, when he and his father opened C&C Automotive in Augusta, Ga. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568949/13_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568949/13F_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/Counter-Intelligence/ArticleStandard/Article/detail/568947?contextCategoryId=41825&ref=25 Whether you're a shop owner looking for another qualified service advisor or you're an advisor looking for another position, you can make yourself a better advisor rather easily. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568947/9_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568947null XML http://motorage.search-autoparts.com/motorage/Business+Basics/19-Ways-to-Stabilize-Your-Car-Count/ArticleStandard/Article/detail/568647?contextCategoryId=41825&ref=25 I want to share with you 19 ways to stabilize your car count. Look at this as a quick review without taking the time to dig very deep into each strategy. My objective is to help you take an inventory of what you are doing in your shop and focus on the strategies you are not currently using in your business that can help you stabilize your daily car count. This is accomplished by doing everything you can to retain customers and get them to come back even in a recession and in a time of reliable cars. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568647null XML http://abrn.search-autoparts.com/abrn/Business+Basics/The-GOOD-the-BAD-and-the-CURIOUS/ArticleStandard/Article/detail/560495?contextCategoryId=41825&ref=25 No shop owner I've talked to who has instituted better hiring practices – including reference or background checks – has ever regretted that decision. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560495null XML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Driving-customer-paid-business/ArticleStandard/Article/detail/560466?contextCategoryId=41825&ref=25 Careful estimating is one of the keys to making customer-paid repairs work for your business. Although you're not as restricted on the rates and procedures you can bill for, "supplements" are not something you should count on with non-insurance work. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560466/10_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560466/10_f_flash.jpg XML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Family-commitment-is-the-glue-that-holds-Wisconsin/ArticleStandard/Article/detail/560465?contextCategoryId=41825&ref=25 To say Dreher Collision Center – with locations in Appleton and Brownsville, Wis. – is family-owned would grossly underestimate the impact of family on the business. This family comprises nearly 50 percent of its employee base, which is currently at nine. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560465/9_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560465/9_f_flash.jpg XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Cut-collective-inventory/ArticleStandard/Article/detail/560405?contextCategoryId=41825&ref=25 Over the past months, I have been examining the aftermarket's "collective inventory" — the complete channel inventory held in manufacturing plants, distribution centers, retail and wholesale warehouses, jobber and retail stores and service bays. It isn't known how excessive that inventory is, but it's a significant multiple of what is needed. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560405/20_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560405null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Observer-WORLDPAC-unveils-Literature-Resource-Cent/ArticleStandard/Article/detail/568655?contextCategoryId=41825&ref=25 WORLDPAC recently made the WORLDPAC Literature Resource Center available. Customers can use this resource to quickly and easily access all WORLDPAC literature that provides helpful information about WORLDPAC and its products and services, the company states. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568655null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Making-the-Best-Decisions-for-Your-Business/ArticleStandard/Article/detail/568649?contextCategoryId=41825&ref=25 EVERY DAY, YOU'RE faced with decisions in your business. Who to hire, how to sell maintenance, working with customers and understanding technology. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568649/17_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568649null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Dealership-newsmaker-QampA/ArticleStandard/Article/detail/560411?contextCategoryId=41825&ref=25 What sorts of strategies have you used to increase business in the parts service department during this economic downturn? 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560411null XML http://motorage.search-autoparts.com/motorage/Business+Basics/In-Search-of-Magic-Pills/ArticleStandard/Article/detail/568646?contextCategoryId=41825&ref=25 Courtesy checks may be your best remedy. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568646/14_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568646/14F_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/Holiday-Party-the-Right-Way/ArticleStandard/Article/detail/568650?contextCategoryId=41825&ref=25 MOST PEOPLE LOVE something about the holiday season, and one of those things might be the company holiday party. But there are safety and liability issues you should keep in mind when preparing your annual bash. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568650/18_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568650null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Freeze-Frame-Wealth-and-Circumstance/ArticleStandard/Article/detail/568643?contextCategoryId=41825&ref=25 During a recent trip to El Salvador, I got my first look at the automotive culture of an "emerging nation." The country is preparing to enter the world labor market, and though it has a very long way to go, things already are beginning to change. And where there are jobs, there are commuters. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568643null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Going-Green-with-Taxes/ArticleStandard/Article/detail/568645?contextCategoryId=41825&ref=25 SO MANY aspects of the automotive industry are going green — hybrids, better fuel economy, lower emissions and more. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568645null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Buying-American-makes-and-models-losing-its-luster/ArticleStandard/Article/detail/560410?contextCategoryId=41825&ref=25 A majority of potential vehicle choices are rejected only after the new-car shopper has actually paid a visit to a dealership and found fault with some aspect of the dealer's operation, according to the J.D. Power and Associates 2008 Escaped Shopper Study, which also affirms what OEM sales figures are already indicating – Asian-made marques are widely viewed as a better buy, especially with rising gasoline prices. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560410/25_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560410/25_f_flash.jpg XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Lighting-changes-on-hold/ArticleStandard/Article/detail/560417?contextCategoryId=41825&ref=25 The federal auto safety agency delayed changes to headlight and other auto lamp safety standards that might affect the price and availability of certain product mixes once the changes go into effect. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560417/31_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/432008/560417null XML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Eco-friendly-format-draws-business-to-northern-Cal/ArticleStandard/Article/detail/560464?contextCategoryId=41825&ref=25 Jacques Andres, owner of Oakland, Calif.-based Clean Green Collision, became interested in making the collision repair industry more eco-friendly as a result of a personal experience. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560464/8_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560464/8_f_flash.jpg XML http://motorage.search-autoparts.com/motorage/Business+Basics/Bracing-for-Old-Man-Winter/ArticleStandard/Article/detail/568644?contextCategoryId=41825&ref=25 UNFORTUNATELY, NOT ALL of us are lucky enough to live in the land of sunshine and 70 degrees all year round. If it hasn't already, snow and cold temperatures are on their way to most of the country in the not-too-distant future. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568644/13_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568644null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Indexing-Your-Customers-Satisfaction/ArticleStandard/Article/detail/568648?contextCategoryId=41825&ref=25 The Automotive Service Association (ASA) is offering a customer satisfaction indexing service through CSi Complete. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568648/16_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568648null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Profiles/John-Washbish-fills-new-Alliance-position-of-execu/ArticleStandard/Article/detail/561743?contextCategoryId=41825&ref=25 John R. Washbish has taken on a new role in his aftermarket career. Washbish is stepping into the position of executive vice president, a new position with Aftermarket Auto Parts Alliance, Inc. 2008-10-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/442008/561743/washbish_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/442008/561743/washbish_flash.jpg HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/BASF-Automotive-Refinish-Solutions-launches-Lean-c/ArticleStandard/Article/detail/560713?contextCategoryId=41825&ref=25 SOUTHFIELD, Mich. – BASF Automotive Refinish Solutions has launched a nationwide Lean training program for its collision repair customers that emphasizes the principle of “more value with less work” to help customers implement Lean principles of reducing waste and developing a culture of continuous improvement in a collision repair center.  2008-10-23T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/432008/560713null HTML