http://www.search-autoparts.com/searchautoparts/Human+Resources/Article/list/41822 The function within automotive distributors and retailers, body shops and independent repair shops that focus on the recruitment of, management of, and providing direction for the people who work in these organizations. Content includes work assignments, employee/managements relations, hiring and firing of personnel, health & life insurance and other key employee benefits 2009-11-21T11:38:40Z http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Industry+News/Gates-Corp-selects-Datalliance-for-vendor-managed-/ArticleStandard/Article/detail/641028?contextCategoryId=41822&ref=25 Datalliance, a leading independent supplier of Vendor Managed Inventory (VMI) services, has announced that Gates Corporation (Gates), one of the world's leading manufacturers of industrial and automotive products, systems and components, has selected Datalliance VMI for its Vendor Managed Inventory program. 2009-11-12T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/462009/641028null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/2009+AAPEX/Town-Hall-panel-discusses-new-technology-changing-/ArticleStandard/Article/detail/639385?contextCategoryId=41822&ref=25 New vehicle technologies open the doors for a new arsenal of parts and service, but aftermarket executives see a downside to these changes, like the parts proliferation that is sure to follow. 2009-11-04T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/452009/639385null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Why-some-people-always-make-money-in-the-service-b/ArticleStandard/Article/detail/630168?contextCategoryId=41822&ref=25 Many of us have been surprised by the way this recession has affected our businesses. Who would have thought OEMs would go bankrupt and so many new car dealers would close their doors? Then for every independent shop we see experiencing increases in sales due to lack of new car sales, there is a shop located in a challenging area of high unemployment experiencing decreases in sales. 2009-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630168null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/What-happened-to-the-dream-of-owning-a-shop/ArticleStandard/Article/detail/621559?contextCategoryId=41822&ref=25 Most of us who join the automotive industry at a young age end up spending our entire lives in the business. It just gets in your blood! Shop owners and technicians usually have a dream of achievement that is different for all of us. Some want to be the best, some want to be rich and others just want to be comfortable while helping others. All of these dreams require continuing education by investing in yourself, whether you are a tech or a shop owner. 2009-08-26T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621559null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Protect-yourself-from-toxic-employees/ArticleStandard/Article/detail/615202?contextCategoryId=41822&ref=25 Most shop owners get in trouble when three problems appear at the same time. Most of us do not get in trouble with one problem, but with a combination of multiple problems. A toxic employee is defined as one that pollutes the entire business and creates multiple problems in the blink of an eye. These problems can be very expensive to correct, and without a fat savings account you may not be even capable of proving your innocence. 2009-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615202null XML http://motorage.search-autoparts.com/motorage/Business+Basics/How-repair-shop-customers-spoil/ArticleStandard/Article/detail/606932?contextCategoryId=41822&ref=25 The Banana Theory differs in all its various forms, but always deals with the same problem. How do businesses sabotage their own ability to sell their product buy not paying attention to the customer? This shows its face in the automotive repair shops with hurrying the customer who wants to wait for his car out the door by promising a finish time. 2009-07-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/262009/606932null XML http://motorage.search-autoparts.com/motorage/Resources/The-Six-Ways-to-Stay-a-Top-Shop/ArticleStandard/Article/detail/601639?contextCategoryId=41822&ref=25 There are many shops in North America that are nominated for top show awards, and many that go unmentioned but certainly not unnoticed. While there is not one thing you can do to be a top repair shop, here are six ways to improve your shop's standing. 2009-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232009/601639null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Modine-appoints-Bowser-regional-VP/ArticleStandard/Article/detail/588162?contextCategoryId=41822&ref=25 Modine Manufacturing Company announces that Scott L. Bowser has been appointed regional vice president -- Americas. 2009-03-20T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/122009/588162null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/An-Economic-Forecast-for-Shop-Owners/ArticleStandard/Article/detail/573318?contextCategoryId=41822&ref=25 Since we all know the joke about opinions, I have one like everyone else, and I'd like to share my opinion on the economy in 2009 with you. I have been through a few tough times since I joined the automotive brotherhood in 1971. Actually, I went through rough times before then. While I am the CEO of a company that mentors 947 independent automotive service centers and tire dealers every week, I had three different colleges ask me to leave, and leave I did. So I have seen in our industry some shops doing better and just as many doing much worse. So what's my opinion on 2009 and what can you do to survive? 2009-01-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/012008/573318null XML http://motorage.search-autoparts.com/motorage/Business+Basics/The-Economy-is-not-the-Boogeyman-in-Your-Closet/ArticleStandard/Article/detail/568950?contextCategoryId=41822&ref=25 Today I will let you decide if we are in a recession, examine where we currently stand on your recession plan and decide what we are going to do about it. I received a great e-mail from a shop owner upset that one of our earlier articles might be blaming you guys for the recession. Although I do not feel that way, perception is reality, so I want to certainly apologize if any of you felt the same way before we get started. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568950null XML http://motorage.search-autoparts.com/motorage/Human+Resources/Freeze-Frame-Two-Masters/ArticleStandard/Article/detail/568946?contextCategoryId=41822&ref=25 The one thing we all want most from our job is the freedom to do it the way we think it should be done. Whether you're sweeping floors or running a multinational corporation, the one thing that provides more job satisfaction than anything else is the freedom to do things your own way. It's hard to imagine sticking with a job that denies at least a little bit of that freedom. 2008-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568946null XML http://motorage.search-autoparts.com/motorage/Business+Basics/19-Ways-to-Stabilize-Your-Car-Count/ArticleStandard/Article/detail/568647?contextCategoryId=41822&ref=25 I want to share with you 19 ways to stabilize your car count. Look at this as a quick review without taking the time to dig very deep into each strategy. My objective is to help you take an inventory of what you are doing in your shop and focus on the strategies you are not currently using in your business that can help you stabilize your daily car count. This is accomplished by doing everything you can to retain customers and get them to come back even in a recession and in a time of reliable cars. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568647null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Observer-WORLDPAC-unveils-Literature-Resource-Cent/ArticleStandard/Article/detail/568655?contextCategoryId=41822&ref=25 WORLDPAC recently made the WORLDPAC Literature Resource Center available. Customers can use this resource to quickly and easily access all WORLDPAC literature that provides helpful information about WORLDPAC and its products and services, the company states. 2008-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/492008/568655null XML http://motorage.search-autoparts.com/motorage/Human+Resources/Freeze-Frame-Proving-the-Patch/ArticleStandard/Article/detail/556822?contextCategoryId=41822&ref=25 It's time for this fall's ASE tests. I'll be taking some recerts, because even though I no longer make my living with tools, my certifications are valuable to me as a technical writer. That shouldn't be hard to understand, just as I understand why techs and shop owners value their certifications. But I wonder what your customers think about your certifications, if they think about them at all. 2008-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412008/556822null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Observer-ASE-AYES-Skills-USA-team-up-on-testing/ArticleStandard/Article/detail/556834?contextCategoryId=41822&ref=25 Training new technicians is part of any repair shop owner's job, but some owners warn that assuming any skills an entry level tech might possess can have dangerous results. Recognizing this and the importance of testing in the aftermarket, three organizations in the industry have teamed up again to make skills assessment easier on shop owners. 2008-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412008/556834null XML http://motorage.search-autoparts.com/motorage/Business+Basics/Turning-4-a-Gallon-Gas-Prices-into-Continued-Profi/ArticleStandard/Article/detail/556827?contextCategoryId=41822&ref=25 I know a lot of you have been hearing the customers complain and grieve about today's economy, how the cost of everything is increasing and that it leaves little or no money to put into their automobiles. Every time they have to go to the gas station or just drive by and see the prices posted, they are reminded of it. That, combined with just turning on the TV, is what fuels their woes. 2008-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412008/556827null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Modine-VP-chief-of-technology-retires/ArticleStandard/Article/detail/548878?contextCategoryId=41822&ref=25 Modine Manufacturing Company, a leader in thermal management technology and solutions, announced the retirement of Dr. Tony C. De Vuono, vice president and chief technology officer (CTO). 2008-09-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/372008/548878null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Ferro-names-new-vice-president-general-counsel-and/ArticleStandard/Article/detail/547737?contextCategoryId=41822&ref=25 Ferro Corporation has appointed Mark H. Duesenberg as vice president, general counsel and secretary. 2008-09-05T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/362008/547737null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Insurancecom-appoints-chief-marketing-officer/ArticleStandard/Article/detail/547738?contextCategoryId=41822&ref=25 Insurance.com, the leading U.S. online independent auto insurance agency, has named Steve Chiles as chief marketing officer. 2008-09-05T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/362008/547738null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/ATP-announces-new-director-of-finance/ArticleStandard/Article/detail/547064?contextCategoryId=41822&ref=25 Jay Schroeder has joined ATP-Inc. as the Director of Finance. He will be responsible for all cost accounting, finance and IT activities. 2008-09-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/362008/547064null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Pep-Boys-appoints-senior-vice-president-of-stores/ArticleStandard/Article/detail/546159?contextCategoryId=41822&ref=25 Pep Boys Auto Services, the nation’s leading automotive aftermarket retail and service chain, has named William Shull senior vice president – stores. 2008-09-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/352008/546159null HTML http://motorage.search-autoparts.com/motorage/Human+Resources/Freeze-Frame-History-in-the-Making/ArticleStandard/Article/detail/547027?contextCategoryId=41822&ref=25 One of the more surprising things I learned was that almost every idea in automotive technology had been tried or at least described in drawings and patent applications by about 1915. Some ideas, such as the pneumatic tire (1887) and the electric starter (1912), worked out pretty well right away and are still in use today. 2008-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362008/547027null XML http://motorage.search-autoparts.com/motorage/Industry+News/Observer-Its-Time-to-Sink-or-Swim/ArticleStandard/Article/detail/547033?contextCategoryId=41822&ref=25 The aftermarket, like any other business sector, is under continuous pressure to bring new faces into the industry — but with little self promotion and what many call an anti-glamorous reputation, are we succeeding? 2008-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362008/547033/18_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362008/547033null XML http://motorage.search-autoparts.com/motorage/Business+Basics/You-Perhaps-and-Not-the-Economy/ArticleStandard/Article/detail/547030?contextCategoryId=41822&ref=25 The good news is shop owners who are staying proactive still are having a good year in service. As a matter of fact, the shops we coach weekly are up $2,143 a week in cash profits since the day we began working with them. 2008-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362008/547030null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Former-Ford-executive-joins-Lithia-Motors-board/ArticleStandard/Article/detail/544874?contextCategoryId=41822&ref=25 After 34 years of service to Ford Motor Company, William L. Glick is joining Lithia Motors Board of Directors. 2008-08-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/352008/544874null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Lithia-Motors-appoints-new-member-to-board-of-dire/ArticleStandard/Article/detail/542066?contextCategoryId=41822&ref=25 Charles Hughes, former president and CEO of Mazda North America Operations, has been named to serve on the Lithia Motors board of directors. 2008-08-14T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/332008/542066null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Affinia-names-two-sales-VPs/ArticleStandard/Article/detail/534245?contextCategoryId=41822&ref=25 As part of an enhanced company focus on customer service needs, Affinia Group has appointed Bill Sheehan and Tom Rafferty to the positions of vice president of Global Filtration and Global Brake Chassis, respectively. 2008-08-07T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/322008/534245null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/General-Parts-names-new-store-group-executive-vice/ArticleStandard/Article/detail/533960?contextCategoryId=41822&ref=25 Jerry Colley has been named executive vice president, store group, for General Parts, Inc. 2008-08-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/322008/533960null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Hoppe-to-help-lead-loss-prevention-at-Pep-Boys/ArticleStandard/Article/detail/533252?contextCategoryId=41822&ref=25 Bryan B. Hopped has been named vice president, loss prevention for Pep Boys Auto Services, the nation's leading automotive aftermarket retail and service chain. 2008-08-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/312008/533252null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Will-You-Please-Answer-the-Cash-Register/ArticleStandard/Article/detail/532941?contextCategoryId=41822&ref=25 One of the most common complaints from shop owners is the need for more customers and more cars. Shop owners spend their hard earned money on a multitude of marketing ideas, but they forget to focus on the most important part of the marketing process. 2008-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312008/532941/13_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312008/532941null XML http://motorage.search-autoparts.com/motorage/Human+Resources/Freeze-Frame-A-Matter-of-Time/ArticleStandard/Article/detail/532936?contextCategoryId=41822&ref=25 Press releases that crossed my desk recently show changing vehicle makeups. One announced a joint venture between PSA Peugeot Citroen (all one company now) and Mitsubishi Motors to develop an all-electric powertrain. Bosch has a joint venture with Samsung to produce lithium-ion batteries for electric vehicles. GM plans in two years to begin selling the Chevrolet Volt, which uses only the electric motor to deliver power to the wheels. Meanwhile, Mercedes-Benz plans to begin selling hydrogen fuel cell cars in 2010, and Honda will begin leasing its second-generation fuel cell cars in California this year. 2008-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312008/532936null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Ken-Tool-names-new-operations-customer-service-tea/ArticleStandard/Article/detail/532694?contextCategoryId=41822&ref=25 Ken-Tool, the world's leading tire service tools and equipment manufacturer and distributor, has named Rick Homman as director of operations. 2008-07-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/312008/532694null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Folberg-named-ARIs-new-CFO/ArticleStandard/Article/detail/532512?contextCategoryId=41822&ref=25 Kenneth Folberg has been named ARI?s new chief financial officer and vice president of finance for ARI, a leading provider of technology-enabled business solutions that connect equipment dealers, distributors and manufacturers. Folberg will be responsible for management of business operations and implementation of strategic financial planning. 2008-07-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/312008/532512null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Basics/Jiffy-Lube-announces-leadership-changes/ArticleStandard/Article/detail/528690?contextCategoryId=41822&ref=25 Jiffy Lube International?s current general manager of global operations, Rick Altizer, has been named president of the organization in place of Luis Scoffone, who is taking on a newly created position within Shell. 2008-07-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/282008/528690null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Working-Harder-and-Enjoying-it-Less/ArticleStandard/Article/detail/526987?contextCategoryId=41822&ref=25 You have successfully built a wonderful business with a great reputation. Everyone is proud of your accomplishments. Your family is very appreciative of the many hours it has taken you to build your business. Your customers love you for taking care of the safety of their families. Your associates have looked up to you for years and, for the most part, will follow you into any battle. 2008-07-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/272008/526987/15_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/272008/526987null XML http://motorage.search-autoparts.com/motorage/Opinion%2FCommentary/Freeze-Frame-Guilty-but-of-what/ArticleStandard/Article/detail/528336?contextCategoryId=41822&ref=25 In my March 2007 column "Guiltless," I discussed what we as individuals and as an industry are doing about global warming. I said it doesn't matter whether we believe human activity causes global warming, because most countries have begun regulating CO2 emissions, and those regulations influence our lives personally and professionally. That much is true. 2008-07-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/282008/528336null XML http://abrn.search-autoparts.com/abrn/Collision+Repair/IBIS-looks-at-resourcing/ArticleStandard/Article/detail/523631?contextCategoryId=41822&ref=25 IBIS took a look at staffing problems by focusing on the next generation of workers. Called the "Net Generation", this group was born in the years from 1977 - 1996. They are technically adept, resourceful and educated. However, getting them to work and stay in the collision industry or any field could be a problem. Glen Gibson, Global Chief Strategy Officer for Crawford and Company, took a look at this generation. 2008-06-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/242008/523631null HTML http://stylingperformance.search-autoparts.com/stylingandperformance/Human+Resources/Gautam-Pathak-Promoted-to-Corsas-VP-of-Product-and/ArticleStandard/Article/detail/519174?contextCategoryId=41822&ref=25 CORSA Performance Exhausts, manufacturer of high-performance stainless steel exhaust systems for the automotive and marine industry, has promoted Gautam Pathak to vice president of product and business development. 2008-06-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/stylingandperformance/222008/519174/Gautam_2_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/stylingandperformance/222008/519174null HTML http://motorage.search-autoparts.com/motorage/Opinion%2FCommentary/Freeze-Frame-The-Most-Important-Tool/ArticleStandard/Article/detail/521049?contextCategoryId=41822&ref=25 If you've ever watched The Animal Planet on television, you may know that man is not the only animal that uses tools. Other primates, some birds and even some insects are known to pick up a stick and use it to poke at something. We, however, are the only species that invents tools. Man's first tool probably was used to hit something; thus, the hammer was invented. But when the only tool you have is a hammer, your capabilities are limited to pounding things into submission. As our goals became a little more sophisticated, so did our tools. When we started growing food in addition to hunting for it, our tools became much more specialized. Eventually, we invented tools that, quite literally, took us to the moon. But even the space shuttle carries a hammer. 2008-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521049null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Mastering-Management/ArticleStandard/Article/detail/521056?contextCategoryId=41822&ref=25 Again this month, we present some of the best business management ideas and concepts from consultants, trainers and shop owners. Feel free to send in your own success stories and tips! See the Brain Trust box for details. 2008-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521056/17_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521056null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Backfire-Theres-more-to-rewards-than-money/ArticleStandard/Article/detail/521040?contextCategoryId=41822&ref=25 I wanted to comment on Mr. Brandeberry's letter in the April 2008 issue of Motor Age. He complains of an inability to find a type 'A' technician in his area, but his fixation is on how much money he has to offer. 2008-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521040null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/The-Care-and-Feeding-of-Your-Manager/ArticleStandard/Article/detail/521055?contextCategoryId=41822&ref=25 Everything is going great. The phone is ringing, we have customers coming through the door wanting work done on their cars and all is right with the world. Except, we don't have enough technicians or maybe the right technician for the job. 2008-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521055/16_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/232008/521055null XML http://stylingperformance.search-autoparts.com/stylingandperformance/Human+Resources/Federal-Mogul-Corporation-Announces-Martin-Hendric/ArticleStandard/Article/detail/517224?contextCategoryId=41822&ref=25 Federal-Mogul Corporation has appointed Martin Hendricks to the position of vice president, Europe, Middle East, Africa (EMEA), Global Aftermarket. Hendricks will assume responsibility for aftermarket sales, marketing, distribution and administration in EMEA and will be based in Federal-Mogul?s Aartselaar, Belgium, aftermarket office. 2008-05-19T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/stylingandperformance/202008/517224/Hendricks_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/stylingandperformance/202008/517224null HTML http://stylingperformance.search-autoparts.com/stylingandperformance/Human+Resources/Proliance-International-Names-Arthur-Smith-Directo/ArticleStandard/Article/detail/512980?contextCategoryId=41822&ref=25 Proliance International, Inc. has named Arthur ?Butch? Smith director of product and new business development for Ready-Aire, the company?s line of air conditioning and temperature control products for the automotive and light truck aftermarket in the U.S. Mr. Smith will be headquartered at Arlington, Texas, the company?s center of operations for its domestic air conditioning business. 2008-05-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/stylingandperformance/182008/512980null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Observer-AutoZone-earns-contract-for-NJ-needs/ArticleStandard/Article/detail/512905?contextCategoryId=41822&ref=25 ORLANDO — New Jersey retailers of all types have easier access to state contracts now, including automotive. 2008-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182008/512905null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/The-Care-and-Feeding-of-Your-Manager/ArticleStandard/Article/detail/512901?contextCategoryId=41822&ref=25 Much of the population would rather go to the dentist than take their car into a shop for work. Many think that as an industry we score just above a collection of attorneys when it comes to image. Don't shoot the messenger! I certainly do not believe that stereotype is real or deserved, but rather that most shops are fair, trustworthy and professional. 2008-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182008/512901/i2_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182008/512901null XML http://motorage.search-autoparts.com/motorage/Customer+Service/Backfire-A-few-good-workers/ArticleStandard/Article/detail/506467?contextCategoryId=41822&ref=25 This letter was sent to contributor Richard McCuistian in response to his comments in the October 2007 edition of Motor Age. 2008-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142008/506467null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Observer-Program-group-identifies-problem-customer/ArticleStandard/Article/detail/506482?contextCategoryId=41822&ref=25 San Antonio, Texas — Much like sorting through a box of parts to locate that "one good one," sometimes the business partners who stand out above the rest are lost in the bin. 2008-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142008/506482null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/ASA-offers-new-prescription-program/ArticleStandard/Article/detail/506478?contextCategoryId=41822&ref=25 Automotive Service Association (ASA) members now can enroll in a prescription drug program through the organization. 2008-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142008/506478/12_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/142008/506478null XML http://www.search-autoparts.com/searchautoparts/Industry+News/Durakon-Industries-Announces-Major-Corporate-Hires/ArticleStandard/Article/detail/503179?contextCategoryId=41822&ref=25 Durakon Industries, one of the leading manufacturers of vehicle protection and cargo management systems to the light truck market, has announced three promotions and hires within the company. Tom DaBrowa has been promoted to vice president of OEM Sales, and will report to Ed Gniewek, president and chief executive officer. Since August of 2000, he has served as Durakon?s director of OEM sales for General Motors. 2008-03-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/112008/503179null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Spam-proof-Your-Productivity/ArticleStandard/Article/detail/500844?contextCategoryId=41822&ref=25 Proofpoint Inc., a provider of unified e-mail security and data loss prevention solutions, has reported an increase in spam, which disrupts work productivity. 2008-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500844/i1[2]_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500844null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Think-Twice-Before-Hitting-Send/ArticleStandard/Article/detail/500845?contextCategoryId=41822&ref=25 If, when sending e-mails, you still think casting a wide, generic net will yield a low, although productive, rate of return, think again. 2008-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500845/i1[1]_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500845null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/OSHA-is-Coming-but-Are-You-Ready/ArticleStandard/Article/detail/500846?contextCategoryId=41822&ref=25 The Automotive Management Institute (AMI) says the Occupational Safety and Health Administration (OSHA) recently placed automotive repair and collision businesses on their planned investigations list. 2008-03-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500846/i1[2]_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/102008/500846null XML http://www.search-autoparts.com/searchautoparts/Human+Resources/Yokohama-Tire-Corporation-Announces-New-President/ArticleStandard/Article/detail/492211?contextCategoryId=41822&ref=25 Yokohama Tire Corporation (YTC) has announced changes in Senior Management roles and responsibilities, which will be effective April 1, 2008. 2008-02-20T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/072008/492211null HTML http://motorage.search-autoparts.com/motorage/Management/Learn-to-identify-entrepreneur-friendly-states/ArticleStandard/Article/detail/490740?contextCategoryId=41822&ref=25 The Small Business & Entrepreneurship Council recently released its 12th annual rankings of the states according to its public policy climates for small business and entrepreneurship in the "Small Business Survival Index 2007." The Index has been expanded this year, and covers taxes, various regulatory costs, government spending, property rights, health care and energy costs, and much more. 2008-02-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/072008/490740null XML http://motorage.search-autoparts.com/motorage/Management/Enter-the-matrix/ArticleStandard/Article/detail/490629?contextCategoryId=41822&ref=25 The Action Priority Matrix is a simple diagramming technique that helps you choose which activities to prioritize (and which ones you should drop) if you want to make the most of your time and opportunities during any day. Most shop owners have many more activities on their "wish lists" — whether these are bright ideas to pursue, exciting opportunities or interesting possibilities — than they have time available. 2008-02-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/072008/490629null XML http://abrn.search-autoparts.com/abrn/Shop+Operations/Performance-Review/ArticleStandard/Article/detail/481289?contextCategoryId=41822&ref=25 When analyzing a KPI report it is important to understand the correlations between the calculations on the report. 2008-01-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/522007/481289null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Two-names-to-Southridge-Enterprises-board/ArticleStandard/Article/detail/479798?contextCategoryId=41822&ref=25 An experienced chemical engineer and a veteran of the international private energy industry have been named to the Southridge Enterprises, Inc.'s board of directors. Ken Milken and Stephen A. Smith this week were named to the board. 2007-12-17T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/512007/479798null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Will-2008-be-great-for-distribution/ArticleStandard/Article/detail/478484?contextCategoryId=41822&ref=25 Wholesale: Technology at the forefront 2007-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/502007/478484null XML http://abrn.search-autoparts.com/abrn/Shop+Operations/Fostering-communication-with-employees/ArticleStandard/Article/detail/479758?contextCategoryId=41822&ref=25 Don't save up items to discuss in a performance review; employee praise — or reprimands — need to happen immediately. 2007-12-01T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/512007/479758null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Feature+Articles/Speak-my-language/ArticleStandard/Article/detail/465132?contextCategoryId=41822&ref=25 Ignore this influential customer base at your own peril. 2007-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/422007/465132null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Customer+Service/What-is-the-biggest-concern-facing-your-store/ArticleStandard/Article/detail/465116?contextCategoryId=41822&ref=25 Wholesale: Repair market on decline?; Retail: Decreased profits the norm 2007-11-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/422007/465116null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Operations/The-untold-truth-to-real-jobber-success/ArticleStandard/Article/detail/465118?contextCategoryId=41822&ref=25 Good business relationships will lead customers to call you first with their problems. 2007-10-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/422007/465118null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/Todays-youths-are-tomorrows-employees/ArticleStandard/Article/detail/500122?contextCategoryId=41822&ref=25 As the baby boomer generation starts to retire and much of Generation X moves into management positions, the industry would be well advised to look at Generation Y (defined as those born between 1980 and 1996) to learn what makes them tick. More specifically, learn what attracts them to a career and entices them to stay in it. 2007-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/102008/500122null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/ArvinMeritor-CEO-honored-by-Automation-Alley/ArticleStandard/Article/detail/457687?contextCategoryId=41822&ref=25 Automation Alley has named Charles G. "Chip" McClure, ArvinMeritor?s chairman, CEO and president, the 2007 LEGEND CEO. Automation Alley's Legend CEO Award recognizes an individual who has made life-long, pivotal contributions that have influenced and helped develop southeast Michigan's technology community. 2007-09-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/382007/457687null HTML http://www.search-autoparts.com/searchautoparts/Human+Resources/Jim-Press-Leaves-Toyota-for-the-New-Chrysler/ArticleStandard/Article/detail/456842?contextCategoryId=41822&ref=25 In a surprising and interesting move, Jim Press has left his position as President and COO of Toyota North America to share the title of Vice Chairman and President with Tom LaSorda at the New Chrysler, LLC. Press will oversee North American and global sales, marketing, product strategy and parts and service. LaSorda heads manufacturing, suppliers, global business development and various alliances. Both men also serve as co-vice chairman of Cerberus Operations and Advising Company (COAC). 2007-09-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/372007/456842null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Web+Exclusive/ArvinMeritor-announces-closures-restructuring-plan/ArticleStandard/Article/detail/455690?contextCategoryId=41822&ref=25 ArvinMeritor, Inc. has announced the consolidation of three North American ride control facilities into one, including the closure of its Toronto, Ontario, original equipment shock absorber operation, and its Chickasha, Oklahoma, packaging and distribution center. 2007-09-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/372007/455690null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Feature+Articles/Recipe-for-success/ArticleStandard/Article/detail/455725?contextCategoryId=41822&ref=25 If you're looking for an economical, effective way to drive repeat business through increased customer retention and loyalty, look no further than a newsletter from you to your customers. 2007-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/372007/455725null XML http://www.search-autoparts.com/searchautoparts/OEM/Buzz/ArticleStandard/Article/detail/462630?contextCategoryId=41822&ref=25 Volkswagen and Sports Car Club of America have announced an official partnership naming Volkswagen the Official Pace Car of SCCA and SCCA Pro Racing. As part of its official sponsorship, Volkswagen will provide pace vehicles for the SCCA SPEED World Challenge Championships and the SCCA National Championship Runoffs presented by AT&T, as well as course vehicles for The Tire Rack SCCA Solo National Championships. 2007-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/402007/462630null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Training/Lower-pricing-forces-a-change-in-strategy/ArticleStandard/Article/detail/455708?contextCategoryId=41822&ref=25 Wholesale: Improve inventory practices; Retail: Employees make the difference 2007-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/372007/455708null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Operations/Growing-and-stagnant-businesses-can-get-a-boost-fr/ArticleStandard/Article/detail/455712?contextCategoryId=41822&ref=25 More aftermarket businesses are being financed through private equity capital than ever. 2007-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/372007/455712null XML http://www.search-autoparts.com/searchautoparts/Human+Resources/HRIA-Elects-Two-New-Select-Committee-Members/ArticleStandard/Article/detail/447829?contextCategoryId=41822&ref=25 The Hot Rod Industry Alliance (HRIA) has elected Eric Saltrick of Steele Rubber Products and Mike Kinney of Las Vegas Rod & Custom onto its Select Committee. 2007-08-07T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/322007/447829null HTML http://www.search-autoparts.com/searchautoparts/Events/Car-Care-Council-Womens-Board-Sets-Career-Day/ArticleStandard/Article/detail/447559?contextCategoryId=41822&ref=25 The second annual Automotive Aftermarket Women's Career Day is scheduled for September 21, 2007 at the Dover International Speedway in Dover, Delaware. 2007-08-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/322007/447559null HTML http://www.search-autoparts.com/searchautoparts/Business+%26+Management+Solutions/If-You-Dont-Manage-Your-Professional-Image-Others-/ArticleStandard/Article/detail/436150?contextCategoryId=41822&ref=25 BOSTON - There are plenty of books telling you how to dress for success or control your body language, yet keeping on top of your personal traits is only part of the story of managing your professional image, says Harvard Business School (HBS) Assistant Professor Laura Roberts ... 2007-08-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/252007/436150null HTML http://abrn.search-autoparts.com/abrn/Training/EDUCATING-the-NEXT-GENERATION/ArticleStandard/Article/detail/447352?contextCategoryId=41822&ref=25 Did you send more than three text messages today? Did you update your MySpace page this week? Does your iPod include songs by Rihanna, The Killers, Dashboard Confessional and Maroon 5? 2007-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/322007/447352null XML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Business+Profiles/Josh-Russell-tapped-for-brand-role-at-Affinia/ArticleStandard/Article/detail/445923?contextCategoryId=41822&ref=25 Affinia Group Inc. has named Josh Russell as vice president of brand marketing for its Under Vehicle Group with responsibility for brand strategy and marketing support in the United States, Mexico and Canada. Russell will report to Jeff Stauffer, senior vice president of global group marketing for Affinia. 2007-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/312007/445923null HTML http://www.search-autoparts.com/searchautoparts/Distribution/Chuck-Blum-New-PresidentCEO-Of-Save-The-World-Air/ArticleStandard/Article/detail/444540?contextCategoryId=41822&ref=25 Charles R. (Chuck) Blum, former head of the Specialty Equipment Market Association (SEMA) has been named President and CEO of Save the World Air, Inc., a company that develops and markets new products designed to reduce emissions and improve fuel efficiency and/or performance of internal combustion engines. 2007-07-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/302007/444540null HTML http://www.search-autoparts.com/searchautoparts/Distribution/Saleen-Now-Runs-ZX-Auto-Importing-Chinese-Vehicles/ArticleStandard/Article/detail/441974?contextCategoryId=41822&ref=25 Steve Saleen made his name selling fast, expensive cars hand-built at his company's Irvine factory. Now he's running a company that aims to import the first Chinese cars to the American market. 2007-07-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/searchautoparts/292007/441974null HTML http://abrn.search-autoparts.com/abrn/Hands-On+Management/Recognition-spurs-better-business/ArticleStandard/Article/detail/440914?contextCategoryId=41822&ref=25 According to research, 88 percent of workers cite "lack of acknowledgement" as their top work issue. Recognizing employees for performance or service to an organization can create a better work environment and more loyal employees. 2007-07-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/282007/440914null XML http://www.search-autoparts.com/searchautoparts/Industry+News/What-Do-You-Know-About-Software-Management/ArticleStandard/Article/detail/434643?contextCategoryId=41822&ref=25 WASHINGTON (June 4, 2007) - Last year, the United States lost $6.9 billion as a result of software piracy. Furthermore, small businesses are less likely to recognize the benefits a software policy affords. ... 2007-06-14T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/242007/434643null HTML http://www.search-autoparts.com/searchautoparts/Shop+Operations/Keeping-your-employees-safe-a-worthwhile-investmen/ArticleStandard/Article/detail/430355?contextCategoryId=41822&ref=25 Nitrile gloves need to be in good condition (no holes or tears) and changed regularly (after every paint job or anytime they are exposed to solvent or paint product). 2007-06-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/222007/430355null XML http://www.search-autoparts.com/searchautoparts/Human+Resources/Products-of-the-Week-May-31-2007/ArticleStandard/Article/detail/429954?contextCategoryId=41822&ref=25 Check out our weekly sampler of three new products on the market: MAHLE Motorsports' H22 GoldSeries Pistons; G&B Distribution's new Web site; and Lathem Time Corp.'s PayClock Express System 2007-05-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/hotautoprods/222007/429954/053107NL_PRODth_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/hotautoprods/222007/429954null HTML http://www.search-autoparts.com/searchautoparts/Industry+News/Top-Performance-Stars-Dont-Shine-Alone/ArticleStandard/Article/detail/429957?contextCategoryId=41822&ref=25 BOSTON - What contributes to an individual's ability to remain a top performer? To what extent does past star performance predicate future star performance? And to what extent does a key organizational factor - colleague quality - help or hinder the ability to sustain star performance? 2007-05-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/222007/429957null HTML http://www.search-autoparts.com/searchautoparts/Industry+News/Doubling-up-on-Hearing-Protection/ArticleStandard/Article/detail/428555?contextCategoryId=41822&ref=25 SMITHFIELD, RI - Will doubling up or wearing dual protection ? wearing an earmuff in addition to earplugs - provide added protection against extreme noise levels? 2007-05-22T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/212007/428555null HTML http://www.search-autoparts.com/searchautoparts/Customer+Service/Relating-not-translating-drives-marketing-to-US-La/ArticleStandard/Article/detail/426248?contextCategoryId=41822&ref=25 True or false: The Latino population is the fastest growing population in the United States today. If you said ?true,? you?re absolutely right. At last count, 43.5 million Latinos call the U.S. home. 2007-05-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/192007/426248null HTML http://www.search-autoparts.com/searchautoparts/Research/Face-time-vital-to-service-providers-jobbers/ArticleStandard/Article/detail/427314?contextCategoryId=41822&ref=25 As our industry radically changes, the most successful service providers have been forced to change the way they view their businesses in order to maximize profitability. 2007-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/202007/427314null XML http://www.search-autoparts.com/searchautoparts/Industry+News/Robots-service-channels-provide-distribution-depth/ArticleStandard/Article/detail/427318?contextCategoryId=41822&ref=25 Denso is classified by many as an auto parts manufacturer, but the company also boasts a worldwide service network, unique manufacturing processes and service centers that act as distributors. 2007-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/202007/427318/robots_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/202007/427318null XML http://www.search-autoparts.com/searchautoparts/Research/Protect-yourself-from-a-business-divorce/ArticleStandard/Article/detail/429488?contextCategoryId=41822&ref=25 When business partners decide they no longer want to work together, the result can be a contest fought as bitterly as the most acrimonious divorce. Sometimes, no matter how much money you offer your partner for the business, it's not enough. But when you offer to be bought out instead, any amount is too much. 2007-05-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/212007/429488null XML http://www.search-autoparts.com/searchautoparts/Industry+News/Use-the-Exit-Interview-to-Gain-Valuable-Insight/ArticleStandard/Article/detail/423346?contextCategoryId=41822&ref=25 CHANTILLY, VA - If you want the truth about your company, ask people on the way out ... 2007-04-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/182007/423346null HTML http://www.search-autoparts.com/searchautoparts/Human+Resources/Monitor-Potential-Abuses-of-Copyright-Law/ArticleStandard/Article/detail/422005?contextCategoryId=41822&ref=25 CHANTILLY, VA - It's a full-time job trying to police employees so they don't visit non-business Web sites or send offensive e-mails. Now, there's a new legal worry: ensuring that your employees don't download or store material in violation of federal copyright laws ... 2007-04-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/172007/422005null HTML http://www.search-autoparts.com/searchautoparts/Industry+News/Violence-in-the-Workplace-Coming-to-a-Location-Nea/ArticleStandard/Article/detail/420325?contextCategoryId=41822&ref=25 OVERLAND PARK, KS - "Former employee shoots and kills supervisor and two co-workers." "Business owner killed in late-night robbery." Workplace violence is on the rise. Just this past week, we've seen the reports in the newspapers and on TV of how violence can touch our lives ... 2007-04-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/162007/420325null HTML http://www.search-autoparts.com/searchautoparts/Industry+News/Dont-Let-Termination-Hurt-Your-Business/ArticleStandard/Article/detail/414397?contextCategoryId=41822&ref=25 CHANTILLY, VA ? Termination is always painful, whether it's for cause or part of a business slump. Employees who are fired or laid off often have negative feelings about the company, and some could act out their anger in damaging or violent ways ... 2007-04-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/132007/414397null HTML http://www.search-autoparts.com/searchautoparts/Research/Lowering-workers-comp-costs/ArticleStandard/Article/detail/419408?contextCategoryId=41822&ref=25 Every business needs workers' compensation insurance, but the premiums don't have to eat up your profits. According to Zurich North America Commercial, the key to controlling workers' compensation costs lies with the business owner, manager or operator. The group offers these tips to help lower costs. 2007-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/152007/419408/lowering_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/152007/419408null XML http://www.search-autoparts.com/searchautoparts/Research/Seeking-helpful-criticism/ArticleStandard/Article/detail/419407?contextCategoryId=41822&ref=25 An aggravated shop customer who gives you an earful might get you riled up, but at least they are communicating what they see as your company's weaknesses. Instead of getting upset, pay attention and use it to your advantage. 2007-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/152007/419407/seeking_thumbnail.jpg http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/152007/419407null XML http://www.search-autoparts.com/searchautoparts/ABRN+Features/Customer-service-that-sets-your-shop-apart/ArticleStandard/Article/detail/414742?contextCategoryId=41822&ref=25 Few, if any, businesses set out to offer bad customer service. Yet, everyone has had the experience of leaving a business with the feeling that its employees didn't know how – or didn't care – to provide good customer service. 2007-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/132007/414742null XML http://www.search-autoparts.com/searchautoparts/Research/Thinking-in-dollars-not-percentages/ArticleStandard/Article/detail/419406?contextCategoryId=41822&ref=25 Price cuts must generate large increases in unit volume to regain lost dollars. 2007-04-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/152007/419406null XML http://www.search-autoparts.com/searchautoparts/Industry+News/Are-You-a-User-Friendly-Leader/ArticleStandard/Article/detail/414566?contextCategoryId=41822&ref=25 DIAMOND BAR, CA (March 14, 2007) - These days, "user-friendliness" is a valued commodity. User-friendly appliances, computers, customer service and information help save time and increase comfort ... 2007-03-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/132007/414566null HTML http://www.search-autoparts.com/searchautoparts/Training/Fact-Based-Technician-Sales-Enhance-the-Bottom-Lin/ArticleStandard/Article/detail/412993?contextCategoryId=41822&ref=25 LAS VEGAS - Are technicians losing out on readily achievable sales simply because they're actually afraid to adequately sell the very parts and services that they're in business to provide? 2007-03-20T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/122007/412993null HTML http://www.search-autoparts.com/searchautoparts/Industry+News/Effectively-Communicating-Means-Quickly-Addressing/ArticleStandard/Article/detail/412992?contextCategoryId=41822&ref=25 LAS VEGAS - In order for leaders and business owners to be successful, they need to successfully communicate with employees ... 2007-03-20T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/122007/412992null HTML http://www.search-autoparts.com/searchautoparts/Customer+Service/Special-coverage-of-Fusion-07/ArticleStandard/Article/detail/413597?contextCategoryId=41822&ref=25 Special coverage of Fusion '07 2007-03-15T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/122007/413597null HTML