http://www.search-autoparts.com/searchautoparts/Customer+Service/Article/list/41820 Progressive ways to supply both professional customers and consumers what they want and need 2009-11-21T11:39:17Z http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Menkes-Automotive-rises-to-the-top-of-the-countrys/ArticleStandard/Article/detail/643245?contextCategoryId=41820&ref=25 When Vernie Menke used to wander out to his father's shop behind his childhood home, he knew he wanted to work in an automotive shop for the rest of his life. But when he walked into his first job at Paul Fischer Performance Shop in 1970, his views all changed. Yes, he still wanted to be in a shop, but this was different. The shop was pristine. It was spotless and organized ? just how Menke knew a good automotive repair shop should be run. 2009-11-21T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/643245/menke-flash-260_flash.gif HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Certified-Automotive-uses-technology-to-get-its-me/ArticleStandard/Article/detail/643126?contextCategoryId=41820&ref=25 Gene Morrill might be one of the few shop owners in the country who encourages his technicians to log onto Yahoo! Messenger during work. But utilizing technology in a multitude of ways helped the shop land in second on the top 10 Motor Age Top Shops in 2009. 2009-11-20T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/643126/certified-flash-260_flash.gif HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Motor-Age-unveils-top-10-shops-in-Top-Shops-contes/ArticleStandard/Article/detail/642710?contextCategoryId=41820&ref=25 Shops from around the country fill out the top 10 of the fourth annual Motor Age Top Shops Contest. The top shop in 2009 is Menke Automotive Repair in Newburgh, Ind., and shops from Colorado, Ohio, Florida, North Carolina, California, Michigan, Arizona and another Indiana shop round out the list. 2009-11-19T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/472009/642710null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Leather-seats-a-top-priority-for-some-car-owners/ArticleStandard/Article/detail/641685?contextCategoryId=41820&ref=25 While your customers are concerned about brakes, engine performance and oil changes when they come to see you, that's not even close to the top of the list they're looking at otherwise. CarMax, Inc. recently came out with the top 10 vehicle features searched for on carmax.com in October. Leather seats top the list as the most desired feature among carmax.com consumers. 2009-11-16T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/641685null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/ChiltonPro-beefs-up-online-training-features/ArticleStandard/Article/detail/641261?contextCategoryId=41820&ref=25 Chilton, part of Cengage Learning and producer of reference sources for automotive professionals and Do-It-Yourself (DIY) automotive enthusiasts, reports that its professional automotive repair information system, ChiltonPRO, now includes videos and animations that demonstrate system operation, repair techniques and safety precautions to improve and simplify vehicle repair and maintenance jobs. 2009-11-13T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/641261null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Aftermarket-Foundation-spreads-a-giving-message-th/ArticleStandard/Article/detail/640911?contextCategoryId=41820&ref=25 The Aftermarket Foundation celebrated its 50th Anniversary by launching a new Web site to help further its goals of assisting those in need. The new, comprehensive Web site at www.aftermarketfoundation.org shares more information about what the Foundation does as the ?Heart of the Aftermarket.? 2009-11-12T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/640911null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Four-Seasons-rewards-techs-for-signing-up-for-e-ne/ArticleStandard/Article/detail/640573?contextCategoryId=41820&ref=25 The Four Seasons ?Cool It? Sweepstakes offered service providers and professional technicians an opportunity to win one of several great prizes for simply signing up to receive The Four Seasons Standard e-newsletter. Both existing and new e-newsletter recipients were eligible to win a prize. 2009-11-11T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/640573null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Road-testing-a-good-plan-but-protect-your-shop-fir/ArticleStandard/Article/detail/640576?contextCategoryId=41820&ref=25 Road testing your customer?s vehicle after completing service and repair work is generally considered to be a good idea, for many reasons. Obviously it?s very important to verify the quality of your work to ensure customer satisfaction. However, validating the safety of the vehicle after work is complete can also help reduce your liability risks. 2009-11-11T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/462009/640576null HTML http://motorage.search-autoparts.com/motorage/2009+Industry+Week/Shop-owners-dont-commiserate-but-problem-solve-in-/ArticleStandard/Article/detail/639999?contextCategoryId=41820&ref=25 LAS VEGAS ? The topics that keep shop owners up at night and concerned about is not the same thing as what drew their attention a couple of years ago. But putting a group of owners together in one room during CARS might help a few owners sleep a little easier. A four-owner panel discussion turned into a sharing of ideas at ?What Are Owners Doing Differently Today that They Weren?t Doing 18 Months Ago?? during the Friday morning education session at CARS. Covering topics from operations to services, marketing and more, many attendees walked out with at least a couple of ideas on how to handle what they?re facing. 2009-11-06T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/452009/639999null HTML http://motorage.search-autoparts.com/motorage/2009+AAPEX/Get-ready-to-talk-to-vehicles-outside-your-shop-so/ArticleStandard/Article/detail/638936?contextCategoryId=41820&ref=25 LAS VEGAS ? Vehicle connectivity is becoming more and more common, so you better be ready to prepare your customers for what?s coming down the pike and get them ready to be able to watch it live in their shops. Mike Blicher, business development director of automotive, commercial and military markets for Immersion Corp., says in fact, some people will be buying their vehicles based more on their connectivity than anything else. 2009-11-03T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/452009/638936null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/2009+AAPEX/Tenneco-sets-achieves-goals-of-complete-coverage/ArticleStandard/Article/detail/639097?contextCategoryId=41820&ref=25 LAS VEGAS ? Heading into 2010, Tenneco has its sights set on continued coverage, some specific models and a new warranty. Monroe shocks is pushing its covers in the coming year, including pressing its first to market and late model applications, says Bill Dennie, director, Ride Control Channel Management, Tenneco. The company also is going after Kia and Hyundai for 2010 as part of its coming 160-plus new SKUs. 2009-11-03T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/452009/639097null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/2009+AAPEX/Liquid-Wrench-takes-history-into-the-future-with-n/ArticleStandard/Article/detail/639079?contextCategoryId=41820&ref=25 LAS VEGAS ? With 70 years of experience behind them, Liquid Wrench is reformulating some it its products and pushing out information through the Internet. Mike Guggenheimer, vice president of marketing, says the company is boasting a new Web site, www.liquidwrench.com, that features new search functions and more specific application videos that are tailored to technicians? needs. By implementing these new functions as well as a new texting feature, Liquid Wrench is hoping to reach more end users with more specific content. 2009-11-03T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/452009/639079null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Tire-Rack-attacks-challenges-of-winter-with-consum/ArticleStandard/Article/detail/638647?contextCategoryId=41820&ref=25 Jack Frost has already made an early visit in parts of the country, surprising plenty of motorists ?and some football fans? not yet prepared for the challenges of inclement weather, according to Tire Rack, which has issued advice aimed at helping drivers cope with winter conditions. 2009-11-02T05:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/452009/638647null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/New-Indiana-Snider-Tire-retread-plant-to-supply-Ar/ArticleStandard/Article/detail/637733?contextCategoryId=41820&ref=25 Snider Tire has opened a new retreading plant in Bluffton, Ind. The facility, which utilizes Michelin Retread Technologies (MRT), will be supplying Snider?s Tire and Retread Asset Control System (TRACS) to company locations in Blytheville, Ark. and Cambridge, Ohio. 2009-10-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637733null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Tire-dealers-mobilize-for-Meals-On-Wheels/ArticleStandard/Article/detail/637734?contextCategoryId=41820&ref=25 Firestone Complete Auto Care is launching Together For Life, a student video competition aimed at addressing hunger issues among American senior citizens in coinciding with a Meals On Wheels partnership among the tire maker?s retail outlets. 2009-10-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637734null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Schwab-prepares-consumer-based-QampA-about-winter-/ArticleStandard/Article/detail/637133?contextCategoryId=41820&ref=25 This week?s cold weather streak in the Great Northwest reminds drivers to prepare for the challenges of maneuvering in snow and ice, according to Les Schwab Tire Centers, which has prepared a Q&A on safe motoring techniques. 2009-10-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637133null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Mitchell-1-gathers-complete-customer-profiles-thro/ArticleStandard/Article/detail/637134?contextCategoryId=41820&ref=25 With tough economic times still in the forecast, an independent repair shop?s ability to sell profitable maintenance work is a key component to their business survival. But how do they make the transition from just fixing broken vehicles to maximizing maintenance sales with each customer visit? 2009-10-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637134null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Washington-state-shop-owner-wins-Federated-Gold-Ru/ArticleStandard/Article/detail/637046?contextCategoryId=41820&ref=25 It will be north to Alaska for Wayne Froelich, owner of A-1 Automotive Sales and Service, a Federated Car Care Center in Spokane, Wash. Froelich is the grand prize winner of an all-expense paid Alaskan cruise for two in the 2009 Federated Gold Rush Sweepstakes. 2009-10-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637046null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/TIA-issues-winter-tire-tips/ArticleStandard/Article/detail/637030?contextCategoryId=41820&ref=25 With snow, ice, bitter cold, potholes and other winter delights soon upon us, the Tire Industry Association (TIA) notes that many drivers do not have the proper knowledge on how to care for their tires throughout the nasty-weather months. 2009-10-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/637030null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Hams-training-the-ultimate-service-advisor-this-we/ArticleStandard/Article/detail/636435?contextCategoryId=41820&ref=25 Do you have a service advisor who with just a little more training could really enhance your shop? Hams Management Systems is working with advisors later this week to turn them into the ultimate shop employee. 2009-10-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/636435null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/OTC-extends-Pegysis-offerings-with-new-J-Kits/ArticleStandard/Article/detail/636432?contextCategoryId=41820&ref=25 OTC, an SPX® Brand, extends its Pegisys diagnostic platform with the release of its new J Kits that bundle the latest technician-requested software and hardware enhancements. The new technology now is included with every Pegisys purchase. 2009-10-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/442009/636432null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Increasing-gross-profits-starts-with-looking-at-la/ArticleStandard/Article/detail/636349?contextCategoryId=41820&ref=25 ORLANDO ? There are only three ways to make money in the automotive repair shop business, but by crunching some numbers, you can increase your gross profit. So by working on increasing sales, increasing gross profit and decreasing expenses, you can make more money. Kelly Bennett focused on increasing gross profit in his class ?Increasing Gross Profit? during WORLDPAC?s second day of its first supplier and training expo. 2009-10-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/432009/636349null HTML http://motorage.search-autoparts.com/motorage/2009+Industry+Week/Snap-on-No-Compromise-Tour-rolling-into-Las-Vegas-/ArticleStandard/Article/detail/635917?contextCategoryId=41820&ref=25 The Snap-on Tools NO COMPROMISE TOUR? is heading to Las Vegas with a stop scheduled from Oct. 30 through Nov. 1 at the Las Vegas Motor Speedway. The tour stop will be held in conjunction with a weekend of racing and will culminate with the 2009 NHRA Las Vegas Nationals. 2009-10-23T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/432009/635917null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Mitchell-1-DIY-CARQUEST-sign-Internet-agreement/ArticleStandard/Article/detail/635538?contextCategoryId=41820&ref=25 Mitchell 1 has signed an Internet affiliate agreement between its Mitchell 1 DIY program (aka eAutoRepair.net) for automotive do-it-yourselfers and CARQUEST, a premier supplier of automotive replacement products, accessories, supplies and equipment. Under the terms of the agreement, CARQUEST will display the Mitchell 1 logo on its Web site with a direct link to the Mitchell1DIY.com Web site. 2009-10-22T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/432009/635538null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Prepare-customers-vehicles-for-winter-starting-wit/ArticleStandard/Article/detail/635285?contextCategoryId=41820&ref=25 Tires top the list of things you shoud recommend to customers to take care of as they prepare their vehicles for winter. Consumers often overlook the tires, among other key components AAA suggests you remind customers about like antifreeze and the vehicle's battery. 2009-10-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/432009/635285null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Distribution/AiM-offers-consumer-vehicle-inspections/ArticleStandard/Article/detail/634330?contextCategoryId=41820&ref=25 Alliance Inspection Management (AiM), the nation?s largest commercial vehicle inspection company, is now making its commercial used vehicle inspection services available to individual used vehicle buyers and sellers with a comprehensive 150-point pre-purchase car inspection available nationwide. 2009-10-16T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/422009/634330null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Permatex-celebrates-100-years-with-new-catalog/ArticleStandard/Article/detail/634133?contextCategoryId=41820&ref=25 Permatex offers its 100th Anniversary Edition automotive aftermarket products catalog for professional technicians and do-it-yourselfers. 2009-10-15T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/422009/634133null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/MOOG-helping-boost-chassis-opportunities-with-hund/ArticleStandard/Article/detail/634135?contextCategoryId=41820&ref=25 Federal-Mogul Corporation is helping aftermarket distributors, jobbers and service providers maximize the growth of their chassis businesses through the addition of hundreds of new MOOG replacement steering and suspension products. 2009-10-15T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/422009/634135null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Classes-running-every-other-weekend-at-Hams-Manage/ArticleStandard/Article/detail/633286?contextCategoryId=41820&ref=25 Classes are continuing at Hams Management Systems, with a session running nearly every other weekend into December. Classes are Specialization, Is It for You?, Oct. 24; Ultimate Service Advisor, Oct. 31; Efficient Shop Management, Nov. 7; Practical Marketing, Nov. 21; Key Numbers; Which Ones Should You Really Watch?, Dec. 5; and CASH! Am I ending up with enough of the pie?, Dec. 19. 2009-10-13T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/422009/633286null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Griffin-Fast-Lube-expands-in-Colorado/ArticleStandard/Article/detail/633127?contextCategoryId=41820&ref=25 Jiffy Lube franchisee Griffin Fast Lube has acquired 23 Jiffy Lube service centers in Colorado, including locations in the Denver and Colorado Springs markets. In addition to the 27 Jiffy Lube service centers the company owns in Utah and northern Nevada, Griffin Fast Lube now operates a total of 50 stores, making the entity one of the largest Jiffy Lube franchises in the country. 2009-10-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/633127null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/RepairPal-launches-site-to-compare-service-prices/ArticleStandard/Article/detail/632760?contextCategoryId=41820&ref=25 RepairPal has launched the only online source of complete pricing information for scheduled maintenance services for the top 40 makes of cars, including the additional services that are most frequently recommended by technicians and manufacturers. 2009-10-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/632760null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Council-offers-pre--and-post-event-Car-Care-Month-/ArticleStandard/Article/detail/631630?contextCategoryId=41820&ref=25 The Car Care Council has put together some helpful pre-event and post-event recommendations for shops that are planning to host a Fall Car Care Month vehicle check-up event in October.  2009-10-07T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/631630null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Injuries-prompt-recall-of-DeVilbiss-air-compressor/ArticleStandard/Article/detail/631982?contextCategoryId=41820&ref=25 Certain models of air compressors and pressure washers from the DeVilbiss Air Power Co. of Jackson, Tenn. are being recalled, according to the U.S. Consumer Product Safety Commission (CPSC). 2009-10-07T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/631982null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/New-Elgin-tire-center-expands-Pep-Boys-Chicago-pre/ArticleStandard/Article/detail/631517?contextCategoryId=41820&ref=25 Pep Boys has established a new tire and auto service operation in Elgin, Ill. The facility on Summit Street, which opened its doors on Sept. 30, encompasses more than 6,200 square feet with eight service bays. 2009-10-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/412009/631517null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Mighty-giving-customers-incentives-for-coming-to-y/ArticleStandard/Article/detail/631113?contextCategoryId=41820&ref=25 Mighty Auto Parts is offering a fall consumer incentive designed to quickly grow sales and bring customers back to your shop for a follow-up visit. 2009-10-05T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/631113null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/CarMD-infomercial-can-help-educate-customers/ArticleStandard/Article/detail/630736?contextCategoryId=41820&ref=25 CarMD.com Corporation is debuting its direct response television (DRTV) infomercial production, which you can use to educate your customers. The 28.5-minute infomercial is designed to educate drivers across America about the CarMD® product, which allows consumers to save time and money on their vehicles? health and maintenance. 2009-10-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630736null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Why-some-people-always-make-money-in-the-service-b/ArticleStandard/Article/detail/630168?contextCategoryId=41820&ref=25 Many of us have been surprised by the way this recession has affected our businesses. Who would have thought OEMs would go bankrupt and so many new car dealers would close their doors? Then for every independent shop we see experiencing increases in sales due to lack of new car sales, there is a shop located in a challenging area of high unemployment experiencing decreases in sales. 2009-10-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630168null XML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Point-of-sale-kits-enhance-Fall-Car-Care-Month/ArticleStandard/Article/detail/629901?contextCategoryId=41820&ref=25 The Car Care Council?s ?Be Car Care Aware? point-of-sale starter kits contain materials to enhance Fall Car Care Month celebrations and community car care events throughout the year. The kits can be ordered online by visiting www.carcare.org. 2009-09-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/629901null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Reviewing-techs-work/ArticleStandard/Article/detail/629539?contextCategoryId=41820&ref=25 At Rad-Air?s eight Northeast Ohio locations, Andy Fiffick has a large task of making sure each technician is up to speed on the information he or she needs to repair vehicles. A structured review system is in place to help him through that yearly process. 2009-09-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/629539null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Goodyear-expects-significant-savings-with-new-USW-/ArticleStandard/Article/detail/630028?contextCategoryId=41820&ref=25 Under Goodyear?s new contract with the United Steel Workers union (USW), the company expects to save $555 million over the four-year term of the pact. 2009-09-29T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/630028null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Bendix-issues-fraud-alert-concerning-fake-checks/ArticleStandard/Article/detail/629532?contextCategoryId=41820&ref=25 Bendix Commercial Vehicle Systems LLC (Bendix CVS) and Bendix Spicer Foundation Brake LLC are warning their employees, customers and other consumers about a business financing scam that has appropriated the companies' identities. 2009-09-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/402009/629532null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/AAA-aims-to-pass-texting-while-driving-bans-in-50-/ArticleStandard/Article/detail/629653?contextCategoryId=41820&ref=25 AAA and the AAA Foundation for Traffic Safety are launching new legislative and communications campaigns to reduce distracted driving and improve safety on the nation’s roadways. AAA said it will work to pass laws banning text messaging by drivers in all 50 states by 2013, citing strong public support for the laws, the danger of distracted driving, and new research by the Automobile Club of Southern California showing the impact of California's texting ban. 2009-09-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/402009/629653null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Purolator-offers-tips-for-educating-DIYers/ArticleStandard/Article/detail/628927?contextCategoryId=41820&ref=25 Educating do-it-yourselfers will be essential in assuring a viable future for automotive DIY maintenance and repair, according to David Sholtis, vice president for Filtration Americas, a business unit of Robert Bosch LLC. 2009-09-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628927null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Supporting-tire-dealers-Yokohama-hitting-the-car-s/ArticleStandard/Article/detail/628930?contextCategoryId=41820&ref=25 Yokohama Tire Corporation is continuing to reach out to enthusiasts through grassroots programs, such as its involvement in three upcoming car shows ? the Z Car Convention in San Antonio, Texas; BMW Oktoberfest in Braselton, Ga.; and Japanese Classic Car Show in Irvine, Calif. 2009-09-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628930null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Web-site-pulls-together-new-pulley-technology-info/ArticleStandard/Article/detail/628957?contextCategoryId=41820&ref=25 A comprehensive new Web site reportedly can help automotive parts professionals and technicians avoid expensive comebacks associated with the use of the wrong alternator pulley technology on late-model vehicles. 2009-09-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628957null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Colony-Tire-broadcasting-AutoNetTV-in-waiting-area/ArticleStandard/Article/detail/629091?contextCategoryId=41820&ref=25 Colony Tire customers are being educated and entertained with AutoNetTV programming while waiting for their car to be serviced. 2009-09-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/629091null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Pennzoil-chipping-in-to-save-the-music-with-oil-ch/ArticleStandard/Article/detail/628928?contextCategoryId=41820&ref=25 Your oil change customers will have a chance to keep music playing if you are a participant in a joint effort wtih Pennzoil and the VH1 Save The Music Foundation. 2009-09-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628928null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Reynolds-says-dealerships-increase-customer-servic/ArticleStandard/Article/detail/628662?contextCategoryId=41820&ref=25 Reynolds Web Solutions reports that dealers who add consumer interactive features from the company to their dealership Web sites record an increase in consumers who return to their sites and who make requests for vehicle information. 2009-09-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628662null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Tire-Rack-study-Low-rolling-resistance-tires-net-b/ArticleStandard/Article/detail/628282?contextCategoryId=41820&ref=25 Recent testing by Tire Rack has confirmed that using low rolling resistance (LRR) tires ?is an effective way for consumers to save money while reducing carbon emissions through increased fuel efficiency.? The retailer has published comprehensive report analyzing LRR tires following an extensive evaluation at its South Bend, Ind. test track. 2009-09-23T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628282null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Get-more-attention-registering-Fall-Car-Care-event/ArticleStandard/Article/detail/628168?contextCategoryId=41820&ref=25 Organizations can register their 2009 Fall Car Care Month community car care events on the Car Care Council?s Web site 2009-09-23T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/392009/628168null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Purolator-Web-site-available-in-multiple-languages/ArticleStandard/Article/detail/627579?contextCategoryId=41820&ref=25 Purolator?s current Web site, purolatorautofilters.net, can now be accessed in a variety of languages indigenous to North America. The addition of Canadian French and Canadian English, Mexican Spanish and Mexican English and American Spanish to the current Web site in English is expected to make the site even more customer-friendly. 2009-09-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/382009/627579null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Customer-updates-pay-off/ArticleStandard/Article/detail/627139?contextCategoryId=41820&ref=25 Is it worthwhile investing in a system to provide digital updates to your customers? The preliminary data from a 2009 J.D. Power and Associates survey of consumers who had filed an auto insurance claim in the preceding 12 months indicates that it is. 2009-09-16T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/382009/627139null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Customer-service-training-can-boost-business-refer/ArticleStandard/Article/detail/626191?contextCategoryId=41820&ref=25 For collision shops, customer satisfaction largely depends on doing a good job repairing the vehicle. But it's also important to ensure a positive customer experience before and after the repair – and your estimators, technicians and front-office staff play an important role in making that happen. 2009-09-14T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/382009/626191null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Car-Care-Guides-available-for-your-Fall-Car-Care-M/ArticleStandard/Article/detail/624920?contextCategoryId=41820&ref=25 The Car Care Council says that now is the time to start planning for Fall Car Care Month activities, and that means ordering copies of the Car Care Guide for the October event. 2009-09-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/372009/624920null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Hankook-extends-rebate-offer-through-November/ArticleStandard/Article/detail/624928?contextCategoryId=41820&ref=25 Hankook Tire America Corp. has extended the $50 mail-in rebate on the retail purchase of the popular Ventus V12 evo high performance tire. The Tame the Road mail-in rebate program for consumers who purchase four Ventus V12 evo tires in any size has now been extended through Nov. 30, 2009. 2009-09-10T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/372009/624928null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/TIAs-telephone-based-sales-training-dials-up-succe/ArticleStandard/Article/detail/624740?contextCategoryId=41820&ref=25 An Aug. 25 conference-call tire sales training session conducted by the Tire Industry Association (TIA) and ContactPoint garnered positive results as 60 TIA members dialed in to participate, the organization reports. 2009-09-09T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/372009/624740null HTML http://motorage.search-autoparts.com/motorage/Vendor+Relations/WORLDPAC-carrying-Permatex-lines/ArticleStandard/Article/detail/624260?contextCategoryId=41820&ref=25 WORLDPAC has expanded its general purpose products category to include a select offering of Permatex products including sealants, gasket makers, thread lockers, cleaners and other popular items. 2009-09-08T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/624260null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Tips-for-a-successful-Fall-Car-Care-Month/ArticleStandard/Article/detail/624258?contextCategoryId=41820&ref=25 In preparation for Fall Car Care Month in October 2009, the Car Care Council has put together some recommended guidelines on how to host a vehicle check-up event. 2009-09-08T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/624258null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Reclaiming-customers-from-insurance-companies/ArticleStandard/Article/detail/624273?contextCategoryId=41820&ref=25 The advent of direct repair programs (DRPs), concierge programs and other insurance company offerings have muddied the waters when it comes to managing customer relationships, with many customers mistakenly believing that the insurance company is in charge of the repair process. A recent Society of Collision Repair Specialists survey even found that many shops consider the insurance company, not the vehicle owner, their actual customer. 2009-09-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/362009/624273null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/George-Witt-insurance-class-available-on-Automotiv/ArticleStandard/Article/detail/623588?contextCategoryId=41820&ref=25 Premium members of the Automotive Management Network now have access to a new class from George Witt. Witt's How to Buy Shop Insurance class is now available on the network in a complete 27-page book. 2009-09-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623588null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Motor-oil-makers-urging-consumers-to-learn-that-oi/ArticleStandard/Article/detail/623585?contextCategoryId=41820&ref=25 As the average age of vehicles on the road today rises, up to 9.4 years according to a trio of motor oil brands, a new consumer education program has hit the streets to help your customers learn more about the importance of oil in keeping their vehicles running longer. 2009-09-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623585null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Ken-Schrader-getting-dirty-with-five-Federated-Car/ArticleStandard/Article/detail/623159?contextCategoryId=41820&ref=25 Five Federated Car Care Centers from across the country are getting the chance to get dirty as the winnser of Federated?s ?Get Dirty with Kenny? contest have been announced. 2009-09-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623159null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/New-online-system-compares-costs-of-steel-vs-alumi/ArticleStandard/Article/detail/623160?contextCategoryId=41820&ref=25 Alcoa has introduced the CalcuLighter to demonstrate the stated benefits of its aluminum wheels. The online program provides service and sales operations and potential trucker customers with ?exact financial data comparing steel and aluminum wheel alternatives. 2009-09-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623160null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/Fall-Car-Care-Month-made-easy-with-new-kits-from-t/ArticleStandard/Article/detail/623158?contextCategoryId=41820&ref=25 With Fall Car Care Month less than a month away, the Car Care Council is making available kits to help today?s repair shops, jobbers and WDs get ready for the annual event. 2009-09-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623158null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Techs-fishing-for-deals-can-earn-them-through-Delp/ArticleStandard/Article/detail/623157?contextCategoryId=41820&ref=25 Delphi is helping technicians spend more on their downtime with gift cards to BassPro Shops. 2009-09-02T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/623157null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Volkswagen-launches-new-customer-service-program/ArticleStandard/Article/detail/622728?contextCategoryId=41820&ref=25 Volkswagen Group of America, Inc. will initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components. 2009-09-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/362009/622728null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Customer+Service/Trico-forecasting-results-with-Its-Raining-Rebates/ArticleStandard/Article/detail/622673?contextCategoryId=41820&ref=25 Trico Products is ready for changing driving conditions and getting others ready to with its new promotion, ?It?s Raining Rebates,? running for two months this fall. The promotion, which starts Oct. 1 and continues through Nov. 30, offers the opportunity for customers to save up to $20 in rebates on a pair of Trico NeoForm®, Teflon® blade or ExactFit® wiper blades. 2009-08-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/362009/622673null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Motor-oil-knowledge-spread-around-Dallas-technicia/ArticleStandard/Article/detail/622254?contextCategoryId=41820&ref=25 In August, more than 40 Dallas-area technicians learned more about motor oil when they attended another stop on the Motor Oil Matters Tour. 2009-08-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/622254null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/RepairPal-services-to-be-offered-in-Bosch-Service-/ArticleStandard/Article/detail/621911?contextCategoryId=41820&ref=25 RepairPal, a Web and mobile service that directs tens of thousands of educated customers to quality auto repair facilities every day, has reached an agreement with Robert Bosch LLC, the largest global manufacturer of original equipment automotive parts and systems. 2009-08-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621911null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Continental-Corp-releases-mid-range-radar-for-any-/ArticleStandard/Article/detail/621724?contextCategoryId=41820&ref=25 The development by Continental of a new mid-range radar reinforces the company's strategy of making advanced driver assistance systems available to smaller vehicle categories as soon as possible, the company reports. Until recently, technologies such as the intelligent Adaptive Cruise Control (ACC) system were mostly found in the premium segment vehicles. This new sensor generation will go into series production in 2011. 2009-08-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621724null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Midas-adds-SpeeDee-Oil-Change-Services-to-11-locat/ArticleStandard/Article/detail/621707?contextCategoryId=41820&ref=25 Midas, Inc. has brought the Northern California SpeeDee Oil Change name to San Diego by adding SpeeDee quick-lube services to 11 company-owned Midas shops in the San Diego market. 2009-08-27T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621707null HTML http://motorage.search-autoparts.com/motorage/Business+%26+Management+Solutions/What-happened-to-the-dream-of-owning-a-shop/ArticleStandard/Article/detail/621559?contextCategoryId=41820&ref=25 Most of us who join the automotive industry at a young age end up spending our entire lives in the business. It just gets in your blood! Shop owners and technicians usually have a dream of achievement that is different for all of us. Some want to be the best, some want to be rich and others just want to be comfortable while helping others. All of these dreams require continuing education by investing in yourself, whether you are a tech or a shop owner. 2009-08-26T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621559null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Save-a-Deal-maker-targeting-6000-dealerships/ArticleStandard/Article/detail/621098?contextCategoryId=41820&ref=25 Automotive Software Designers, Inc., a provider of software and services for the automotive retail industry, and a wholly owned subsidiary of Optical Systems, Inc., reports that the company has targeted 6,000 dealerships across 42 states as customers for the next generation of its flagship software product, Save-a-Deal. 2009-08-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621098null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/TIA-offers-to-administer-proposed-federal-Tire-Fue/ArticleStandard/Article/detail/621083?contextCategoryId=41820&ref=25 As the National Highway Traffic Safety Administration (NHTSA) embarks upon creating a Tire Fuel Efficiency Consumer Information Program, the Tire Industry Association (TIA) contends that ?as one of the world?s leading authorities on tires and wheels, TIA believes they are the best entity to run this program.? 2009-08-25T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/352009/621083null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Study-Initial-customer-phone-call-to-tire-dealer-i/ArticleStandard/Article/detail/620619?contextCategoryId=41820&ref=25 Most people don?t have a particular type of tire in mind when they begin the shopping process, which presents a crucial competitive edge for tire outlets that are able to competently handle that initial telephone call, according to a market study by J.D. Power and Associates. 2009-08-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/342009/620619null HTML http://motorage.search-autoparts.com/motorage/CARS/Free-presentations-fill-Exhibitor-Theaters-at-CARS/ArticleStandard/Article/detail/620471?contextCategoryId=41820&ref=25 CARS 2009 attendees will be able to take part in free educational presentations from three companies during two full days of scheduled Exhibitor Theaters. To-date, Gates Corporation, Certified Transmission and CustomerLink are the confirmed exhibiting companies sponsoring the CARS 2009 Exhibitor Theaters on Nov. 5 and 6. 2009-08-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/342009/620471null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Installing-Walker-parts-could-earn-techs-pre-paid-/ArticleStandard/Article/detail/619817?contextCategoryId=41820&ref=25 Tenneco Inc.?s Walker® Exhaust brand will award Walker-branded Visa pre-paid debit cards to automotive service providers who sell qualifying Walker or DynoMax® exhaust products this fall through the Walker ?The Right Choice!? promotion. 2009-08-19T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/342009/619817null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/ASA-RepairPal-set-up-new-member-benefit-program/ArticleStandard/Article/detail/620220?contextCategoryId=41820&ref=25 Automotive Service Association (ASA) members now have closer ties with their customers through a member benefit established with RepairPal. The agreement provides a 10 percent discount on AppointmentsPlus products to eligible ASA member businesses. 2009-08-19T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/342009/620220null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Going-the-extra-mile-to-satisfy-customers/ArticleStandard/Article/detail/618630?contextCategoryId=41820&ref=25 At the International Bodyshop Industry Symposium held earlier this year in Germany, event moderator David Lingham posed an interesting rhetorical question for attendees. At any given moment, he said, there may be 100,000 collision repair estimates being prepared worldwide. If you could observe that process, how much time would you see the estimator spending with the vehicle versus how much time the estimator was spending with the vehicle owner? 2009-08-12T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/332009/618630/ExceedingCustomerExpect_flash.jpg HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Ohio-dealership-shop-saves-thousands-by-recycling-/ArticleStandard/Article/detail/616604?contextCategoryId=41820&ref=25 Downtown Ford Lincoln Mercury in Canton, Ohio, in 2008 installed six furnaces and one boiler from Clean Burn to recycle the company?s waste motor oil and turn it into free heat. The shop?s gas bill in February 2008 was $9,600, while it was $169 in February 2009 after installing the technology. 2009-08-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616604null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/EngineQuest-opens-contest-to-send-you-to-Duels-in-/ArticleStandard/Article/detail/616613?contextCategoryId=41820&ref=25 EngineQuest (EQ) is hosting its first ?Head to Vegas? contest in which technicians can win a trip for two to the IMCA EQ Cylinder Heads Wild West Modified Tour season ending races. 2009-08-06T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616613null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Clore-offers-technicians-rebtate/ArticleStandard/Article/detail/615967?contextCategoryId=41820&ref=25 For a limited time, technicians who purchase any SOLAR Octane Series Wheel Charger (Model Nos. OS6110-OS6150) or select a Christie Service Bay Fast Charger (Model Nos. QWC, QMT, FDC) will be eligible to receive an end user rebate from $10 to $50. 2009-08-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/615967null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Knowing-your-needs-will-help-you-find-the-right-sc/ArticleStandard/Article/detail/616094?contextCategoryId=41820&ref=25 One of the most common questions asked on the iATN Tools and Equipment forum is "What is the best scan tool?" Unfortunately, there is no one answer to this question. The choices seem limitless, with numerous aftermarket offerings as well as those offered by the OEMs. Choosing the one right for you is dependent on several factors. By taking the time to ask yourself a few pointed questions and doing a little homework, you?ll end up with the tooling you need to take care of your needs as well as those of your customers. Here are a few topics to consider before investing your hard earned dollars. 2009-08-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616094null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/TIA-offers-advice-for-avoiding-deadly-truck-wheel-/ArticleStandard/Article/detail/615984?contextCategoryId=41820&ref=25 Citing the dangers inherent in truck wheel-off incidents, the Tire Industry Association (TIA) is issuing a caution urging that the assemblies be properly installed. The organization?s Kevin Rohlwing has listed four tips regarding the situation 2009-08-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/615984null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Scanning-your-scan-tool-needs/ArticleStandard/Article/detail/616116?contextCategoryId=41820&ref=25 While you might not think you need a scan tool to perform vehicle maintenance and repair, you might be right. However, our technical editor Pete Meier points out there are some advantages to these tools. He also points out some things to consider to make sure you find the right tool for your needs. 2009-08-04T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/322009/616116null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Goodyear-seeking-brave-truck-drivers-for-Highway-H/ArticleStandard/Article/detail/615628?contextCategoryId=41820&ref=25 Tales of truckers? heroic deeds are being sought for the 27th annual Goodyear North America Highway Hero Awards. 2009-08-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615628null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Monroe-giving-your-customers-mail-in-rebate-offer/ArticleStandard/Article/detail/615635?contextCategoryId=41820&ref=25 Tenneco Inc. is offering your customers a $20 mail-in rebate offer when they purchase qualifying Monroe Brakes(TM) premium brake pads from you this summer and fall. The Monroe Brakes "Brake for this Offer!" promotion runs Aug. 1 through Oct. 31, 2009. 2009-08-03T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615635null HTML http://motorage.search-autoparts.com/motorage/Business+Basics/Protect-yourself-from-toxic-employees/ArticleStandard/Article/detail/615202?contextCategoryId=41820&ref=25 Most shop owners get in trouble when three problems appear at the same time. Most of us do not get in trouble with one problem, but with a combination of multiple problems. A toxic employee is defined as one that pollutes the entire business and creates multiple problems in the blink of an eye. These problems can be very expensive to correct, and without a fat savings account you may not be even capable of proving your innocence. 2009-08-01T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615202null XML http://motorage.search-autoparts.com/motorage/Customer+Service/Increased-convenience-with-telematics-increasing-i/ArticleStandard/Article/detail/615382?contextCategoryId=41820&ref=25 The telematics market has witnessed a surge in interest as users realize the convenience of using everyday tools such as the Internet and electronic services on the move. The improved market prospects have encouraged technological advances in telematics, and now, users can connect their location-based service (LBS) mobile phone to the vehicle and access services like the Internet. 2009-07-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/615382null HTML http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/Customer+Service/Frost-amp-Sullivan-Consumer-repair-habits-changing/ArticleStandard/Article/detail/615235?contextCategoryId=41820&ref=25 Consumers invest more in the maintenance and repair of their vehicles as they expect to own the vehicles longer in the wake of financial uncertainties, job loss fears and uncertain fuel prices triggered by the economic slump. 2009-07-31T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/aftermarketbusiness/312009/615235null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Wheego-looks-to-pick-up-closed-dealerships/ArticleStandard/Article/detail/614999?contextCategoryId=41820&ref=25 In the face of dealership cuts nationwide, Wheego Electric Cars is looking to stem the tide by adding select dealers for the Wheego Whip, its new plug-in electric low speed vehicle, which launches in August. And the company's executives are embarking on a national road show to present the car to potential dealers from Aug. 18 to Sept. 26. 2009-07-30T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/614999null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Head-of-Washington-college-auto-department-wins-Mi/ArticleStandard/Article/detail/614038?contextCategoryId=41820&ref=25 Mike Godson of Washougal, Wash. was named the 2009 Educator of the Year during the North American Council of Automotive Teachers (NACAT) Conference held recently at Central Piedmont Community College in Charlotte, N.C. 2009-07-28T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/312009/614038null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Snap-on-heating-up-No-Compromise-Tour/ArticleStandard/Article/detail/613481?contextCategoryId=41820&ref=25 As the summer weather heats up, the Snap-on tools NO COMPROMISE TOUR continues to be a hot attraction across the country with big crowds gathering from coast-to-coast to check out this innovative, interactive event. 2009-07-24T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/302009/613481null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Big-10-retains-original-branding-following-bankrup/ArticleStandard/Article/detail/613171?contextCategoryId=41820&ref=25 Big 10 Tire has officially emerged from Chapter 11 bankruptcy with the completion of its sale to New Big 10 Tire Stores, Inc. The 104-store chain, with locations throughout Alabama, Georgia and Florida, will retain its Big 10 name, signage and other aspects of its branding. 2009-07-23T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/302009/613171null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Tenneco-reaches-consumers-with-community-event/ArticleStandard/Article/detail/612405?contextCategoryId=41820&ref=25 Tenneco Inc. and its Monroe shocks and struts brand co-sponsored a family safety event that helped hundreds of Chicago area consumers learn how important automotive services and repairs can enhance their driving safety. 2009-07-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/302009/612405null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Federated-opens-up-its-own-gold-rush-with-sweepsta/ArticleStandard/Article/detail/612407?contextCategoryId=41820&ref=25 Federated Auto Parts is offering its Car Care Center members a chance to experience an Alaskan adventure in Federated?s ?Gold Rush Sweepstakes.? To be eligible, a shop must be fully enrolled as a Federated Car Care Center member by Oct. 15, 2009. 2009-07-21T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/302009/612407null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Bridgestone-expands-scope-of-Firestone-tire-recall/ArticleStandard/Article/detail/611912?contextCategoryId=41820&ref=25 Bridgestone is expanding the recall it announced in October of last year to include additional Firestone FR380 P235/75 R15 tires manufactured by Bridgestone de Costa Rica at its San Jose plant in 2007 and 2008. 2009-07-17T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/292009/611912null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Use-consumer-tips-to-draw-in-new-customers/ArticleStandard/Article/detail/611459?contextCategoryId=41820&ref=25 The Car Care Council is making a push to consumers to promote independent repair shops around the country in the wake of dealership closings in the last few months. By taking information from the Council and incorporating it in your marketing and advertising plans, some of those drivers could make their way into your bays. 2009-07-16T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/292009/611459null HTML http://abrn.search-autoparts.com/abrn/Collision+Repair/Matthias-Larisch-to-lead-Celette-North-America/ArticleStandard/Article/detail/611853?contextCategoryId=41820&ref=25 As part of an international corporate restructuring, Celette has appointed Matthias Larisch, as General Manager of Celette Inc. 2009-07-16T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/abrn/292009/611853null HTML http://motorage.search-autoparts.com/motorage/Customer+Service/Snap-on-adds-to-Web-site/ArticleStandard/Article/detail/611096?contextCategoryId=41820&ref=25 Snap-on Tools recently added a news section to its Web site for information on products and events the company is involved in. 2009-07-15T04:00:00Z http://www.search-autoparts.com/searchautoparts/data/articlestandard/motorage/292009/611096null HTML