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Source: Motor Age

Shop owners don't commiserate but problem solve in CARS session

November 6, 2009
By:Tschanen Brandyberry

LAS VEGAS ? The topics that keep shop owners up at night and concerned about is not the same thing as what drew their attention a couple of years ago. But putting a group of owners together in one room during CARS might help a few owners sleep a little easier. A four-owner panel discussion turned into a sharing of ideas at ?What Are Owners Doing Differently Today that They Weren?t Doing 18 Months Ago?? during the Friday morning education session at CARS. Covering topics from operations to services, marketing and more, many attendees walked out with at least a couple of ideas on how to handle what they?re facing.

Source: Motor Age

SPX hosting Webinar next week

November 4, 2009

SPX is hosting a free one hour Webinar next week to help technicians improve their diagnostics skills. The Webinar will cover the Pegisys, graphing, bidirectional control, Mode 6, Direct Hit and scope usage. The Webinar is Nov. 9 at 6:30 p.m. Eastern.

Source: Motor Age

Changing plans can help shops improve strategies in this economy

November 4, 2009
By:Tschanen Brandyberry

LAS VEGAS ? As the economy keeps changing, today?s shop owners need to make sure not only are they looking forward, but they have plans in place. From their people to their business methods, today?s shop owners need to be prepared to change with the changing times, says Larry Edwards, president of Edwards & Associates Consulting. It starts with you, who needs to be prepared to offer new products.

Source: Motor Age

Letting parts get lost in the shuffle can lead to profit losses

November 4, 2009

LAS VEGAS ? It?s your budget, you need to track it. And while you?re tracking it, keep an eye on parts and products that could be lost along the way. Even just losing a $6 product could end up costing your shop big time, up to $600 depending on what your net profit currently is. That can be some scary numbers for your bottom line, according to Charlie Fewell, who presented ?Financial Management for the Service Center? during training classes Wednesday morning at the Congress of Automotive Repair and Service (CARS).

Source: Automotive Body Repair News

Custom paint shop achieves success

November 1, 2009
By:Brian Albright

In the automotive service market, custom paint shops are in the unique and enviable position of having customers that are almost always happy to see them. It's rare that anyone willingly goes to a collision repair shop; your customers are there because they just wrecked their cars. At a custom shop, the customer is there because he loves his car.

Source: Motor Age

Hams training the ultimate service advisor this weekend

October 27, 2009

Do you have a service advisor who with just a little more training could really enhance your shop? Hams Management Systems is working with advisors later this week to turn them into the ultimate shop employee.

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