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Operations
Source: Motor Age

Menke's Automotive rises to the top of the country's shops

November 21, 2009

When Vernie Menke used to wander out to his father's shop behind his childhood home, he knew he wanted to work in an automotive shop for the rest of his life. But when he walked into his first job at Paul Fischer Performance Shop in 1970, his views all changed. Yes, he still wanted to be in a shop, but this was different. The shop was pristine. It was spotless and organized ? just how Menke knew a good automotive repair shop should be run.

Source: Motor Age

Certified Automotive uses technology to get its message across

November 20, 2009

Gene Morrill might be one of the few shop owners in the country who encourages his technicians to log onto Yahoo! Messenger during work. But utilizing technology in a multitude of ways helped the shop land in second on the top 10 Motor Age Top Shops in 2009.

Source: Motor Age

Motor Age unveils top 10 shops in Top Shops contest

November 19, 2009

Shops from around the country fill out the top 10 of the fourth annual Motor Age Top Shops Contest. The top shop in 2009 is Menke Automotive Repair in Newburgh, Ind., and shops from Colorado, Ohio, Florida, North Carolina, California, Michigan, Arizona and another Indiana shop round out the list.

Source: Motor Age

Toyo taps new senior director of sales operations

November 12, 2009

Toyo Tire U.S.A. Corp. (TTC) has hired John Hagan as senior director of sales operations. A 20-year veteran of the tire industry, Hagan will have full responsibility for the management of all TTC sales operations while reporting directly to the company?s president and CEO, Yasushi Takagi.

Source: Motor Age

Road testing a good plan, but protect your shop first

November 11, 2009

Road testing your customer?s vehicle after completing service and repair work is generally considered to be a good idea, for many reasons. Obviously it?s very important to verify the quality of your work to ensure customer satisfaction. However, validating the safety of the vehicle after work is complete can also help reduce your liability risks.

Source: Motor Age

Shop owners don't commiserate but problem solve in CARS session

November 6, 2009

LAS VEGAS ? The topics that keep shop owners up at night and concerned about is not the same thing as what drew their attention a couple of years ago. But putting a group of owners together in one room during CARS might help a few owners sleep a little easier. A four-owner panel discussion turned into a sharing of ideas at ?What Are Owners Doing Differently Today that They Weren?t Doing 18 Months Ago?? during the Friday morning education session at CARS. Covering topics from operations to services, marketing and more, many attendees walked out with at least a couple of ideas on how to handle what they?re facing.

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