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Source: Motor Age

Graduating from Groundhog Day

January 10, 2012
By:Chris "Chubby" Frederick

One of my favorite movies is "Groundhog Day" starring Bill Murray. In the movie, Murray's character is stuck in a frustrating cycle. Every morning when he wakes up, it's the same day. During this day the town, events and people never change. It is not until he changes that he is able to break this cycle. Have you ever felt like Murray's character? You go to the shop day after day and the results stay the same.

Source: Automotive Body Repair News

What collision repairers might expect in 2012

January 1, 2012
By:John Yoswick

Analysts agree that the forecast in 2012 for such things as total loss rates, repair costs and severity, and frequency of accidents and claims will be "steady as it goes."

Source: Automotive Body Repair News

JM Lexus body shop offers value amid luxury

January 1, 2012
By:James E. Guyette

The shop empowers its associates to make decisions based on what is best for the customer and emphasizes that it's not always about being a slave to the bottom line.

Source: Motor Age

Technology driving improved shop relations

January 1, 2012
By:Brian Canning

Sitting in the midst of broad and fundamental change, the view might be no more extraordinary than sitting in the eye of a hurricane. But just as that eye eventually will move on, switiching over to a storm-ravaged environment, so, too, is change swirling around the tire and automotive repair industries.

Source: Motor Age

Employees Keeping You Up at Night?

January 1, 2012
By:Chris "Chubby" Frederick

Have you ever asked yourself what you could do differently to get your people to do what you want them to do?

Source: Automotive Body Repair News

Document repairs thoroughly at the beginning to enhance profitability

January 1, 2012
By:John Shoemaker

Multiple supplements challenge your credibility with the adjuster and the supervisor, causing every line item on your supplement to get closer inspection.

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