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Source: Motor Age

How repair shop customers spoil

July 1, 2009
By:Chris "Chubby" Frederick

The Banana Theory differs in all its various forms, but always deals with the same problem. How do businesses sabotage their own ability to sell their product buy not paying attention to the customer? This shows its face in the automotive repair shops with hurrying the customer who wants to wait for his car out the door by promising a finish time.

Source: Motor Age

The Six Ways to Stay a Top Shop

June 1, 2009
By:Chris "Chubby" Frederick

There are many shops in North America that are nominated for top show awards, and many that go unmentioned but certainly not unnoticed. While there is not one thing you can do to be a top repair shop, here are six ways to improve your shop's standing.

Source: Aftermarket Business

Modine appoints Bowser regional VP

March 20, 2009

Modine Manufacturing Company announces that Scott L. Bowser has been appointed regional vice president -- Americas.

Source: Motor Age

An Economic Forecast for Shop Owners

January 1, 2009
By:Chris "Chubby" Frederick

Since we all know the joke about opinions, I have one like everyone else, and I'd like to share my opinion on the economy in 2009 with you. I have been through a few tough times since I joined the automotive brotherhood in 1971. Actually, I went through rough times before then. While I am the CEO of a company that mentors 947 independent automotive service centers and tire dealers every week, I had three different colleges ask me to leave, and leave I did. So I have seen in our industry some shops doing better and just as many doing much worse. So what's my opinion on 2009 and what can you do to survive?

Source: Motor Age

Freeze Frame: Two Masters

December 1, 2008
By:Jacques Gordon

The one thing we all want most from our job is the freedom to do it the way we think it should be done. Whether you're sweeping floors or running a multinational corporation, the one thing that provides more job satisfaction than anything else is the freedom to do things your own way. It's hard to imagine sticking with a job that denies at least a little bit of that freedom.

Source: Motor Age

The Economy is not the Boogeyman in Your Closet

December 1, 2008
By:Chris "Chubby" Frederick

Today I will let you decide if we are in a recession, examine where we currently stand on your recession plan and decide what we are going to do about it. I received a great e-mail from a shop owner upset that one of our earlier articles might be blaming you guys for the recession. Although I do not feel that way, perception is reality, so I want to certainly apologize if any of you felt the same way before we get started.

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