Source: Motor Age
 February 1, 2010
By:Chris "Chubby" Frederick
If you want to increase car count by working on the relationships you have with your customers, then pay close attention to what our best clients are doing about it. Our 20 Mastermind members are made up of the best of the best from thousands of our shop owner clients. Any time the majority of this group gets excited about a marketing concept, you can be sure it is a winner. In this article, Senior Coach George Zeeks this month will teach you how to get started in the world of social marketing.
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Source: Aftermarket Business
 January 26, 2010
Delphi has named Keith Gordon as managing director, Canadian Aftermarket, Delphi Product & Service Solutions (DPSS). Gordon succeeds Malcolm Sissmore, who was promoted to the role of vice president, Sales and Service, DPSS North America in the fall of 2009.
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Source: Aftermarket Business
November 12, 2009
Datalliance, a leading independent supplier of Vendor Managed Inventory (VMI) services, has announced that Gates Corporation (Gates), one of the world's leading manufacturers of industrial and automotive products, systems and components, has selected Datalliance VMI for its Vendor Managed Inventory program.
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Source: Aftermarket Business
November 4, 2009
By:Chris Miller
New vehicle technologies open the doors for a new arsenal of parts and service, but aftermarket executives see a downside to these changes, like the parts proliferation that is sure to follow.
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Source: Motor Age
November 1, 2009
By:Chris "Chubby" Frederick
Many years ago, Dale Carnegie wrote a book that became famous by helping us really care about other people. The book taught us the basics to really listening and what not to say if you wanted to win friends. Shop powners, in an effort to make real money, must focus as much on the customer as the car today. Many times the customer is more broken than the car
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Source: Motor Age
October 1, 2009
By:Chris "Chubby" Frederick
Many of us have been surprised by the way this recession has affected our businesses. Who would have thought OEMs would go bankrupt and so many new car dealers would close their doors? Then for every independent shop we see experiencing increases in sales due to lack of new car sales, there is a shop located in a challenging area of high unemployment experiencing decreases in sales.
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